IT and Digital Manager
2 days ago
**The Role**:
**Where you fit in**
Mobility is the Future Growth engine of Shell and Thailand is one of the Giant Growth Markets, Pakistan is a turnaround Market in the East.
The Information and Digital Manager is part of the East IDT LT (Leadership Team) and member of the Business LT.
**What’s the role?**
The IT Manager is end-to-end accountable for the full reach and scope of their IT Business Portfolio. You will own the IT Strategic Plan for the Portfolio, co-creating and evergreening IT’s technology and data response to business vision, priorities and challenges through the business facing natural team. Adjoining the IT Strategic Plan, the IT Manager must identify, select, refine, and relentlessly manage a robust pipeline of technology and data opportunities that target the unlocking of new sources of business value from recognized business and customer problems. Equal emphasis should be placed on value realisation from Portfolio optimisation opportunities, as well as scale
and replicate opportunities. Diligence in benefits realisation should be observed, with emphasis on value protection (avoidance of value erosion) across investments.
You will manage risk across the Portfolio and drive compliance to agreed Enterprise IT standards, representing this agenda equally to business stakeholders. The business-facing natural team must be mobilised by the IT Manager and orchestrated effectively to understand the business vision and deliver key outcomes, as captured in the corresponding IT Strategic Plan.
Success is judged against fulfilment of business KPIs and effective management of risk across the IT business portfolio by the business-facing natural team. Key components of the role include:
- Stakeholder Management
- Integrated Business and IT Strategy
- Value Generation & Protection
- IT Portfolio Management
- Business Intelligence
- Innovation
Stakeholder Management
- Manages a network of business and x-functional IT stakeholders, structuring
relationships to build rapport, trust, and mutual respect.
- Leads business stakeholder engagements and seeks to inform, influence and challenge, using data driven insights to frame compelling stories.
- Champions and role-models a One Team mindset and aligns and orchestrates the business facing natural team(s) to enable the right business outcomes and yield value from technology and data.
- Inspires and coaches others to operate commercially and demonstrate value from technology and data.
- Manages actively the reputation of the IT business portfolio and IT Function by telling the right stories and using the right data points at the right time.
- Grows and refreshes internal and external networks to elevate future business
differentiation through technology and data.
- Captures feedback from business stakeholders in a structured way during the annual Business Survey exercise.
Integrated IT and Business Strategy
- Owns, co-creates, and evergreens the IT Strategic Plan for the IT business portfolio.
- Operates as the business co-pilot, leading with commercial mindset to enable business vision and fulfil business KPIs from technology and data.
- Demonstrates art of the possible with technology and data, orchestrating prototypes to demonstrate new business models and additional sources of profit.
- Shapes and guides technology investment decision-making, fully aligning choices to defined business priorities or challenges.
- Represents robustly the Enterprise IT strategy and associated standards for business compliance and scaled management of risk.
- Drives technology adoption for deeper customer penetration and competitive
differentiation.
- Drives data commoditisation for business enablement and future revenue generation.
- Challenges business models and processes no longer adding value, recommending options to pivot.
- Supports business planning and facilitates complementary IT processes.
Value Generation & Protection
- Balances value generation from new investments with value harvesting from existing assets and the IT business portfolio landscape.
- Works the Value Funnel relentlessly, refining, and prioritising opportunities consistently coaching IT Advisors to pursue and refine standalone opportunities.
- Protects value by managing opportunities across the opportunity lifecycle, transparently tracking, and sharing investment performance against KPI fulfilment to evidence value yields.
- Builds compelling and robust business cases, managing IT Advisors to frame the commercial opportunity, business benefits, and associated business change/impact. Drives clarity of investment cost (OPEX/CAPEX), and defines IT performance metrics, measurements, and benefits.
- Ensures value data is correctly represented and managed in ServiceNow.
- Manages a calendar of PIRs to extract learnings that inform future opportunity
development and investment decision-making.
IT Portfolio Management
- Seeks input to the IT Strategic Plan from across the business-facing natural
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