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Team Leader
4 months ago
1. Supervise claim call center 24/7 team and manage call abandon rate to not over 3%.
2. Manage service of outsource call center (out of working hours).
3. Control/Manage quality of outsorce suveyor vendors to provide high level and instant services cover all areas of Thailand. Control the speed of travel to site accident, quality of customer service at the scene, consulting in the event of a dispute.
4. Provide service information if requested by internal departments.
5. Solve problems related to front-end service very well.
6. Able to manage a team 24/7 to achieve goals
7. Report to the manager if there is any malfunction of the service. Weekly and monthly performance reports
We are an Equal Opportunity Employer
American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
To learn more please visit:
- Reasonable accommodations will be determined on a case-by-case basis.
Functional Area:
OP - Operations
Estimated Travel Percentage (%): No Travel
Relocation Provided: No
AIG Insurance (Thailand) Public Company Limited (Thailand)