Wfm Senior Planner
3 weeks ago
**About Agoda**
Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
**Our Purpose - **Bridging the World Through Travel**
We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.
We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.
**About Agoda**
Agoda is an online travel booking platform for accommodation, flights, and more. We build and deploy cutting edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ talents coming from 90+ different nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enabling our customers to experience the world.
**Get to Know our Team**:
The Customer Experience Group of Agoda effectively serves our customers and partners to ensure satisfying results. This great task is accomplished with the support of our Global Service Vertical team. We serve as the backbone for Customer Experience Group's global operations. Our team is comprised of project managers, process owners, analysts, and talent management. Together we work nonstop to improve the quality and efficiency of our customer and partner support processes. Working with the Global Service Vertical team is a great opportunity to collaborate with various stakeholders and develop initiatives with our sister companies and external partners all over the world. We are a very data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda's business performance.
**The Opportunity**:
We are looking for a **WFM Senior Planner - Forecasting **to support our growing CEG team. You will help manage the long-term forecasting, ensure strategic goals are met through forecast modeling, collaborative planning, and effective communication with various teams within CEG and other departments.
You also need to have good story telling abilities to be able to explain and drive conversations with senior leaders within CEG.
**ACTIVITIES PERFORMED ON THE JOB**:
- Lead Planning and forecasting for one product in CEG and manage end to end interactions with Senior leadership, Operations, Finance, etc
- Communicate proactive adjustments to the workforce plan based on changing/dynamic forecasts and re-forecast when necessary.
- Collaborate with other departments, team managers, Operation Leaders to identify opportunities for improvement of resource utilization.
- Participate in workforce management-related projects with various teams within and outside CEG.
- Communicate with Senior leadership team and recommend actions related to forecasting and resource planning.
- Collaboration with wider WFM team and WFM Leadership team by providing input on decisions or updates and be open and constructive about what is not working well and how the group can improve.
**EXPECTATIONS - BEHAVIORS AND VALUES**
**Behavior**
**Definition**
- Continuous improvement_
Regularly identifies improvement opportunities, quantifies them, and follows through to measurable/demonstratable outcomes. Embraces both successes and failures to learn and maximize the benefit.
Embraces and drives change, is open and supportive of improvement opportunities identified by others.
- Deliver better together_
Collaborates and engages with colleagues and broader Agoda teams to share ideas and learning and work together toward shared ambitions.
Is respectful to colleagues, open to different perspectives /viewpoints, and positively contributes to discussions.
- Enable others' success_
Is committed to building and nurturing a culture of frequent feedback, coaching and career development.
Provides clarity on accountabilities and goals and progress.
Regularly takes the opportunity to connect and align teams and team members to the Agoda/CEG strategy, making these relevant and digestible
**COMPETENCIES REQUIRED**
Analytical Ability & Problem Solving
Can visualize, articulate, conceptualize, or solve both complex and uncomplicated problems
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