Support Architect-udm

3 weeks ago


กรงเทพมหานคร, Thailand Ericsson Full time

**Location: Thailand**

**Open for External Reference: Yes**

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

**Solution Architect Profile in S&R in UDM Sub Domain**

**Job Summary**

Responsible for analyzing, designing, developing and maintaining end-to-end technical solutions based on the customer specifications and business needs. Responsible for short and long-term profitable business for Ericsson by being part of or working closely with the Core 3 team to translate the customer need and technology opportunities into detailed technical offerings, solutions and proposals.

Solution Architect take ownerships for Support sales and Solution Support for Customers. With the help of team, SA will be working to provide solutions to problems that have been reported by customers according to established processes and contracted Service Level Agreements. They are encouraged to be authority in their domain to deliver contracted support services of CSR handling, Problem Management, Pre-emptive Support, Security Support and Software Update Handling services

**Responsibility and Tasks**:
**General**:

- Handle and resolve Customer issues and provide dedicated support
- Deliver results & meet customer expectations
- Handle Software Update Management (SUM) & Handle Customers and internal Stakeholders from Technical perspective
- Work with diverse team

**Operational**:

- Keep track of ongoing Customer service request and ensure that concern is being addressed with the right priority
- Analyze and fix to handle and provide support in critical and Emergency cases when needed
- Interface and Interact with the relevant stockholders within organization and ensure the timely progress on Customer service request for Critical/ Priority cases
- Write JIRA and engage design support when needed
- Available to handle customer technical queries and ensure timely response
- Ensure to assign the cases to team timely & Make constant efforts to be updated on relevant technical skills
- Participate in Project activities and involve as needed
- Take handover from Project and ensure all the check points completed
- Organize and deliver the Knowledge sharing sessions with stakeholders
- Review and prepare the relevant technical document i.e., RCA

**Customer Specific**:

- Good Working Relationship with Customer and Working groups
- Take part in Operational review meetings regularly & Up to date on solution deployed in customer network
- Single point to contact from Ericsson to receive customer technical queries
- Make customer aware on product Life cycle i.e., HW or SW & Work with customer for planned activities in network as needed

**Business Related**:

- Provide technical support to Service delivery Manager in all respect
- Participate and chip in during pre-sales engagement activities & Understanding of the contractual obligation for support delivery
- Ensure that KPIs are met according to SLA & Identify the add on sales opportunities

**Behavioral Competences**:

- Creating & Innovating
- Ambitious & Commercial thinking
- Persuading & Influencing
- Delivering Results & Meeting Customer expectations

**Soft Skills**:

- Presentation & Communication skills & Teamwork
- Collaboration skills & Market insight
- Financial Understanding & Consultative Selling Skills
- Negotiation Skills & Leadership Skills

**Minimum Qualifications & Skill Experience Requirements**:

- Education: BE/B Tech or equivalent & Min years of experience: 10+ Years

**Skill Experience**:

- HLR/HSS/EIR/CCSM (Subscriber Management)
- CUDB/CCDM (Data Management)
- NRF/CCRC (Resource Function)
- PG/UPG (Provisioning Gateway)
- An outstanding fixing skill is required to tackle the customer issues without advancing to the next level for competence units
- Should able do tracing and sophisticated logs' analysis for Packet Core Nodes (4G & 5G)
- MME/AMF/SMF/PCC
- EPG/Packet Gateway
- SAPC/CCPC/5G Policy Controller
- OpenStack (CEE), Kubernetes (CCD), IP Routing. IMS
- Strong technical competence should be exhibited when dealing with sophisticated customer issues.
- Should have worked in a Support function earlier
- Experience with Ericsson will be preferred
- Good knowledge of 3GPP in 5G Packet Core

**Additional Requirements**:

- Knowledge of signalling protocols: SS7 M3UA SCTP GCP/H.248 MAP SIP LDAP DIAMETER
- Additional protocols: TCAP SCCP SGsAP CAP/INAP HTTP/HTTP2
- Linux capabilities, able to interpret shell(bash) scripts
- Good to have scripting skills e.g., python (or perl)

We are proud to announce Ericsson **Thailand** have been again officially Great


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