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Content Moderator
6 months ago
Below, find out some roles and responsibilities for this job:
1. Reviewing sensitive advertisements' content about Pornography, Nudity, Violence, Human Trafficking, Bullying, Drugs, Alcohol, Gore, etc.
2. Validating; monitoring; filtering, and investigating contents with high quality, speed, open-mindednes,s and accuracy.
3. Investigate and resolve issues that are reported on social media, such as requests for account support and reports of potentially abusive content.
4. Review the reported content within agreed turnaround times and standards of quality.
5. Assist our community and help resolve inquiries empathetically, accurately, and on time.
6. Make well-balanced decisions and be personally driven to be an effective advocate for our community.
7. Display a strong bias to doing what's right for our community in supporting social media's mission.
8. Become and remain knowledgeable about social media products and community standards.
9. Use market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of our community of users.
10. Identify inefficiencies in workflows and suggest solutions.
11. Enforce social media Terms of Use by carefully monitoring reports of abuse on the site.
12. Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience on the site.
13. Recognize trends and patterns and escalate issues outside the company policy to the global team.
**Job Details**:
Work Location: Office-based (after initial training)
Shifts: 24/7 rotational shifts
Shift Duration: 9 hours per shift
Work Schedule: 5 days working with 2 rotational days off (no set holidays)
**Language**:
English (required)
Thai (required)
Please note that this job requires working rotating shifts to ensure coverage throughout the day. After the initial remote training period, the role will be office-based in Bangkok, Thailand.
Ability to commute/relocate:
- Thailand: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Content moderation: 1 year (required)
**Language**:
- Thai (required)
- English (required)
**Speak with the employer**
+91 9560794164