Customer Engagement Manager

4 weeks ago


กรงเทพมหานคร, Thailand Ancor Full time

We are working with a leading Insurance Technology company for a **Customer Engagement Manager **position

**In this position you will....**

...lead and implement customer engagement strategies to improve satisfaction and retention. You will manage and monitor key performance indicators (KPIs) related to customer engagement and satisfaction, report on progress to senior management, and work closely with cross-functional teams to identify opportunities for improvement and develop and execute plans to address customer needs and concerns

**You will be responsible for**
- Working together with Group CX Leadership and Business Executives on continuous evolvement of bolttech’s Group Customer Experience Strategy supported by Quarterly/Annually Missions and Prioritized Roadmap for Implementation.
- Overseeing the customer experience across channels, platforms, and partnerships.
- Identifying opportunities and initiating steps that will enhance customer experience and business value from research findings.
- Supporting and driving implementation of Customer Experience Measurement and Customer Feedback tools (e.g., Qualtrics, Meltwater etc.) across key customer touchpoints.
- Supporting review of customer complaints summaries from business stakeholders on quarterly basis

**For you to be successful**

**We expect you to be able to demonstrate the following key competencies**

Impactful
- Has a clear understanding of team’s objectives and aligns efforts to these.

Curious
- Engages in learning activities and is interested in understanding different ways of doing things including the key activities performed by others in team

Costumer Focus
- Understands the importance of customer feedback and appreciates their points of view

Communication
- Communicates clearly and actively listens to others
- Provides others with information they need in a timely manner

**You will require the following qualifications and skills**
- Bachelor’s Degree in relevant fields with minimum 5 years of relevant experience, preferably within customer experience, management consulting or insurance / financial services
- Proven experience in transformation of customer operations and services, leading to measurable improvement
- In depth experience working on successful customer-centric work across physical and digital channels
- Experience in research and analytical skills with great comfort in analyzing/ modelling data in Microsoft suite tools
- Strong understanding of insurance products, market trends, customer demands
- Strong understanding of Agile teams, processes, principles, and ways of working
- Proficient in Microsoft suite (e.g., Power Point, Excel, Word)
- Proficient in English (oral and written)



  • กรุงเทพมหานคร, Thailand Ancor Full time

    We are working with a leading Insurance Technology company for a **Customer Engagement Manager **position **In this position you will** Lead and implement customer engagement strategies to improve satisfaction and retention. You will manage and monitor key performance indicators (KPIs) related to claim processes, customer engagement and satisfaction,...


  • กรุงเทพมหานคร, Thailand Ascend Group Full time

    Develop customer research from beginning: proposal, questionnaire, discussion guide, graph/diagram, presentation including competitive analysis - Extract customer insights as well as deep analysis of customer data into actionable engagement projects/campaigns - Present convincing research results and engagement project / campaign for all level staff...


  • กรุงเทพมหานคร, Thailand Ascend Group Co., Ltd. Full time

    **Develop customer research from beginning**: proposal, questionnaire, discussion guide, graph/diagram, presentation including competitive analysis. Extract customer insights as well as deep analysis of customer data into actionable engagement projects/campaigns. Present convincing research results and engagement project / campaign for all level staff...

  • Product Owner

    4 weeks ago


    กรุงเทพมหานคร, Thailand Minor Food Full time

    Company Description The Minor Food is one of Asia's largest casual dining and quick-service restaurant companies. We are aggressively accelerating the business growth in both domestic and global market. Our number of restaurants exceeding 1,600 in 21 countries under The Pizza Company, Swensen's, Sizzler, Dairy Queen, Burger King, The Coffee Club, Bonchon,...

  • Product Owner

    3 days ago


    กรุงเทพมหานคร, Thailand Minor International Full time

    **Company Description** The Minor Food is one of Asia's largest casual dining and quick-service restaurant companies. We are aggressively accelerating the business growth in both domestic and global market. Our number of restaurants exceeding 1,600 in 21 countries under The Pizza Company, Swensen's, Sizzler, Dairy Queen, Burger King, The Coffee Club,...

  • Digital Product

    4 weeks ago


    กรุงเทพมหานคร, Thailand Minor International Full time

    **Company Description** The Minor Food is one of Asia's largest casual dining and quick-service restaurant companies. We are aggressively accelerating the business growth in both domestic and global market. Our number of restaurants exceeding 1,600 in 21 countries under The Pizza Company, Swensen's, Sizzler, Dairy Queen, Burger King, The Coffee Club,...

  • Digital Product

    4 days ago


    กรุงเทพมหานคร, Thailand Minor Food Full time

    Company Description The Minor Food is one of Asia's largest casual dining and quick-service restaurant companies. We are aggressively accelerating the business growth in both domestic and global market. Our number of restaurants exceeding 1,600 in 21 countries under The Pizza Company, Swensen's, Sizzler, Dairy Queen, Burger King, The Coffee Club, Bonchon,...

  • Customer Engagement

    4 weeks ago


    กรุงเทพมหานคร, Thailand Unilever Full time

    **Location**: Bangkok,Thailand **Terms & Conditions**: Full Time role, Unilever will not assist with relocation. **WHAT WILL YOUR MAIN RESPONSIBILITIES BE**: - Be a lead for Field Execution: regular evaluate field executions work, develop and propose new ways to improve better executions and build Unilever sales further. - Conduct regular customer visit...

  • Customer Engagement

    21 hours ago


    กรุงเทพมหานคร, Thailand Unilever Full time

    **Location**: Bangkok,Thailand **Terms & Conditions**: Full Time role, Unilever will not assist with relocation. **WHAT WILL YOUR MAIN RESPONSIBILITIES BE**: - Be a lead for Field Execution: regular evaluate field executions work, develop and propose new ways to improve better executions and build Unilever sales further. - Conduct regular customer visit...


  • จตุจักร, กรุงเทพมหานคร, Thailand ธนาคารทหารไทย จำกัด (มหาชน) Full time

    **Responsibilities**: - Fully understand needs and pain of Affluent customers at different touchpoint in order to develop effective marketing communication plan and privilege offering to engage them with the right tools, at the right touchpoint and time - Develop customer relationship model, strategy and execution plan to guard relationship and build strong...


  • กรุงเทพมหานคร, Thailand Schlumberger Full time

    **Solids Control Customer Engagement Coordinator**: **Mission**: The Customer Engagement Coordinator is responsible for acting as the customer point-of-contact for Product Line operations, providing superior levels of support throughout the service delivery process, driving contract revenue, profitability and receivable management. The Customer Engagement...


  • กรุงเทพมหานคร, Thailand Amazon Web Services (Thailand) Limited - D88 Full time

    Bachelor's Degree or equivalent experience in STEM. - Fluent in Thai and English. - 10+ years’ experience working in an IT Professional Services or consulting organization supporting Fortune 500 companies across multiple industries. - 6+ years’ Program Management/Engagement Management experience managing large complex integration enterprise level IT...


  • กรุงเทพมหานคร, Thailand Greenline Synergy Co., Ltd. Full time

    Greenline Synergy provides the Customer Relationship Management (CRM) which is the combination of practices, strategies and technologies that hospitals can use to manage and analyze customer interactions and data throughout the customer lifecycle.


  • คลองเตย, กรุงเทพมหานคร, Thailand PepsiCo Full time

    Overview: The Talent, Culture and Engagement Analyst has an important role in PepsiCo Asia to drive our BU culture and engagement agenda, engage our employees through appealing internal communications, and ensure organization effectiveness through core people process executional excellence. The role works with multiple stakeholders, including Senior...


  • คลองเตย, กรุงเทพมหานคร, Thailand PepsiCo Full time

    Overview: The Talent, Culture and Engagement Analyst has an important role in PepsiCo Asia to drive our BU culture and engagement agenda, engage our employees through appealing internal communications, and ensure organization effectiveness through core people process executional excellence. The role works with multiple stakeholders, including Senior...


  • คลองเตย, กรุงเทพมหานคร, Thailand PepsiCo Full time

    Overview: The Talent, Culture and Engagement Analyst has an important role in PepsiCo Asia to drive our BU culture and engagement agenda, engage our employees through appealing internal communications, and ensure organization effectiveness through core people process executional excellence. The role works with multiple stakeholders, including Senior...


  • กรุงเทพมหานคร, Thailand Johnson & Johnson Full time

    **Professional Engagement Manager**: **Responsibilities**: - Train nurses for relevant topics to J&J interest i.e. wound closure, bleeding management, energy and stapling - Tailor the nurse training programs to fit business needs - Oversee the overall development and implementation of Prof Ed strategy for General Surgery (including SSI prevention and...

  • HR Engagement Manager

    2 weeks ago


    กรุงเทพมหานคร, Thailand Lotus's (Ek-Chai Distribution System Co., Ltd.) Full time

    Translate Engagement Strategy into Action. Develop effective engagement process. Build up great employer brand. Key Responsibility. Translate Engagement Strategy into Action (for Country & People Function). Work with Group on engagement framework and set up engagement yearly plan i.e., Colleague contribution panel, Colleague listening program, etc. Enhance...


  • กรุงเทพมหานคร, Thailand FWD Insurance Full time

    FWD spans Hong Kong, Macau, Thailand, Indonesia, the Philippines, Singapore, Vietnam and Japan. In Thailand, established in 2012, FWD Thailand aims to provide customer-led insurance coverage whether it be savings, personal accident, retirement plans, or investment-linked insurance. Along with TMB, our bank partner and with over 900 staffs, we deliver fresh...


  • กรุงเทพมหานคร, Thailand BOEING Full time

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...