Assistant Manager

2 weeks ago

กรงเทพมหานคร, Thailand Minor Food Full time

**Company Description**
The Minor Food is one of Asia's largest casual dining and quick-service restaurant companies. We are aggressively accelerating the business growth in both domestic and global market.

Our number of restaurants exceeding 1,600 in 21 countries under The Pizza Company, Swensen's, Sizzler, Dairy Queen, Burger King, Basil Thai Kitchen, The Coffee Club, Ribs and Rumps, Riverside, Penang Street, and Poulet. We are a diverse group of down-to-earth, straightforward and very result-oriented people with a vision.

To be a Global Operator of Multiple Food Brands with the Objective of Providing 100% Satisfaction to All Stakeholders. We also share an inspiring organization culture.

Driving to Unlock the Impossibilities. This culture is the foundation in everything we do here.

If you are a highly motivated, extremely organized business executive with a successful track record in driving sales, and are looking for an opportunity to play a key role for an exciting company that will reward you for your dedication, then Minor Food is right for you

**Job Description** Job Purpose**:
Plan, execute, and monitor multi-channel loyalty marketing campaigns. Ensuring it is delivering the best experience that will create customer engagement and loyalty.

**Main Responsibilities**:

- ** Loyalty Program Strategy**
- Assist in developing and implementing a comprehensive loyalty marketing strategy aligned with overall business objectives.
- Design and manage customer loyalty programs to increase customer engagement, retention, and lifetime value.
- ** Campaign Planning**, **Execution** and Reporting**
- Collaborate with brand marketing teams to develop compelling campaign assets and personalize campaigns and messaging that are relevant to the target audience.
- Implement campaign and reporting mechanisms to track key performance indicators (KPIs) and provide detailed insights into campaign effectiveness.
- ** Campaign** Communication**
- Develop effective direct communication strategies to engage and educate customers about loyalty programs, promotions, and exclusive offers.
- Manage and create personalize customer communication message via Push, Inbox, SMS, LINE and other relevant platforms.
- Ensuring communication cost-effective campaign execution and maximum return on investment.
- ** Campaign and Market Update Trend**
- Stay beyond of food-business trends and competitive to identify opportunities for innovation and improvement in marketing campaign and more.
- ** Data Analysis and Insights**
- Collaborate with the loyalty data analysis team to find the right customer segmentation, utilizing customer data and analytics to gain insights into customer behavior, preferences, and trends.
- Regularly evaluate campaign performance, providing actionable recommendations for continuous improvement.

**Other Duties**:
Work closely with cross-functional teams, including Brand Marketing, Tech Team, Channels Team, and external vendor, to ensure alignment and integration of loyalty initiatives with overall business strategies.
**Qualifications**
- Bachelor's degree in Marketing, Business, or a related field.
- Minimum experience 3-5 years in CRM marketing or a similar role.
- Strong understanding of customer behavior, segmentation, and campaign management.
- Advantageous experience in marketing automation tools, CRM systems.
- Ability to plan and strategize local campaigns relevant for local consumers.
- Excellent leadership and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Effective communication skills to liaise with cross-functional teams.

**Additional Information**
We are a diverse group of down-to-earth, straightforward and very result-oriented people with a vision. To be a Global Operator of Multiple Food Brands with the objective of providing 100% Satisfaction to all stakeholders.

We also share an inspiring organization culture: Driving to Unlock the Impossibilities. This culture is the foundation in everything we do here. If you are a highly motivated, extremely organized business executive with a successful track record in driving sales, and are looking for an opportunity to play a key role for an exciting company that will reward you for your dedication, then Minor Food is right for you

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