Certified Optima Solutions Professional
6 months ago
The Certified Optima Solutions Professional (COSP) is an important member of the Optima Solutions organization and of the One PPG Selling Machine. You will demonstrate the ability to take on a majority the following responsibilities, in addition to other responsibilities specific for the customer(s) and site(s) in question, with guidance. You should exhibit an intermediate level of adoption of the behavioral competencies expected of this role.
You will be based in Samut Prakan, Thailand. You will report to Optima Solutions Site Manager.
**Key Responsibilities**:
- **Resolving Customer Issues**: Leads the process of creating and cascading messaging and next steps for customer issues to ensuring prompt response to and resolve customer issues including handling returns, complaints, and escalating issues.
- **Operational Compliance**: Ensures that business activities within the responsibilities comply with relevant external regulatory and voluntary codes and with internal procedures to minimize our risk and to protect the reputation of the Organization, oneself, and the team.
- **Faults Diagnosis and Correction**: Providesfault isolation and resolution to limit and address issues promptly
- **Customer Relationship Management (CRM) Data**: Enter customer information that has been gathered through research and through direct customer contact into the CRM system to ensure that we have quality data to allow customer retention and business development activities.
- **Service-Related Upselling and Cross-selling**: Looks for ways in which additional products/services can grow the value of the customer's account.
- **Customer Order Processing**: Records and processes custom/special orders that may require additional resources for delivery and coordinating with those teams.
- **Periodic Health Checks**: Maintains and leads periodic check-ins with main customers to ensure they are receiving the most value from the product/ service; note the most raised questions/issues during check-ins.
- **Product Training**: Helps to prepare product training for specific technical areas following precedents and established procedures; run small training programs (or pieces of larger training programs) for specific are as using prepared content and working under the supervision of senior colleagues Automotive Specific Responsibilities:
- **Secure Launch TM**: Manages Secure Launch project activities for the site, including engagement in formal enterprise gatekeeper sessions. Document project data following the Secure Launch protocols.
- **Demand Planning**: Forecast supply demand based on usage trends, production schedules, and discussions with the customer; oversee the management of inventory programs at a customer location and is an important member of the SIOP process. Work within PPG to track down missing orders.
- **Tracking, Reporting and Tools Utilization**: Tracks and reports on main functional KPIs (Key Performance Indicators), whether per customer or PPG requirements in the digital tools required for that task Last updated: November 1, 2021 by Anne-Sybil Bragadir
- Have bachelor's degree in science or related.
- Have at least 5 years in coatings experience
- Good proficiency in English and Thai language, Mandarin is required.
- Need to have a good communication skill.
- Waterborne base coat skill needed.
- Must be willing to travel and has a driver license. (A company car will be provided)
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