Location Manager

2 weeks ago

กรงเทพมหานคร, Thailand the Hive Full time

_The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a uniqu_e member experience._ We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses._
- Our mission is to inspire meaningful connections by building a second home where members become friends, and ideas become reality._
- We are looking for an entrepreneurial, ambitious, personable and business-savvy Country Manager whose values align with our TEAM; standing for Together, Extra-mile, Accountable and Mindful. The Country Manager works closely with the Operations Manager and Head of Operations (depending on the structure of your location and country) to ensure the smooth running of the business and facilities across all locations in the country. The core focus is to deliver and develop an unrivalled member experience by driving the team to put on engaging community events, resulting in partnerships and lasting relationships with members. As leaders, they support, advise and guide their teams to success. They are inspirational and accountable for the performance of the business, their team and themselves._

**_
ADMINISTRAION AND FINANCE_**
- _Responsible for communication and reporting between the location and the landlord_
- _Responsible for all finance such as petty cash, invoicing, receipt of payments and management reports_
- _Ensure your team meet the financial deadlines, report accurately and have the knowledge to be able to deliver what is expected_
- _Ensure the community team is trained on all required administration and finance tasks required for their job_
- _Responsible for ensuring billing is complete and that aged receivables are followed up with mínimalising late payments, and ensuring month end finance reporting can be completed on time._
- _Responsible for ensuring inventory is complete and ordering is within set budget_
- Obtain and analyse P&L reports, and conduct variance analysis when required_** MEMBER EXPERIENCE AND OPERATIONS**
- _Always deliver and ensure a personalised, friendly, and high-quality member experience, demonstrating excellent interpersonal and communication skills_
- _Develop relationships with members and proactively understand their needs in order to bring ideas and recommendations to the table and create an action plan to exceed the expectations of every member, improving the overall member experience_
- _Ensure the community team have the tools and knowledge to adequately solve member-related issues to help foster a collaborative community, train your team and stepping in when needed_
- _Identify ways to improve the overall member experience and take on team recommendations, ensuring that improvements are put into action and executed at a high level_
- _Ensure all members who are moving in and leaving that their needs are met and exceeded through excellent service and the team have the knowledge to provide the service_
- _Responsible for the overall cleanliness and upkeep of the space is up to standard; including basic maintenance, dusting, utensil washing, spot cleaning, cleaning the bathroom, cleaning up spills, keeping the pantry stocked and tidy etc. working with and coordinating the team to deliver exceptional standards_
- _Responsible for reporting and following up with the New Projects team regarding maintenance and improvements and ensuring that costing falls in-line with the set budget_
- _Drive weekly community initiatives designed to develop connections between members, such as member introductions, events and social media engagement_
- _Conduct quality control checks, address and solve issues immediately_
- Oversee all daily operations of your location (frontdesk services, event planning, social media marketing of the space, etc)_

**_
SALES_**
- Work with the Country Manager and Sales Lead to ensure that your space maintains a 100% occupancy rate at all times
- Notify, manage and work alongside internal teams to ensure a high retention rate of current members
- Develop strategies to drive sales, increase revenue and interest for your location
- Ensure that all enquiries are followed up on, and that negotiations and closure is taking place
- Manage the team and take responsibility for actively seeking and following up on leads, a variety of membership sales, packages, negotiations, flex membership sales, private events and closing of deals to meet sales targets
- Conduct high-quality, informative tours, and ensure that juniors are trained and mentored, providing them with feedback and areas for improvement to ensure every potential member has an exemplary tour and experience
- Responsible for maintaining the relationship with the landlord of your location, with the support of your seniors

**CONTENT AND EVENTS**
- Ensure events are executed to a high level and are related t

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