Area Manager

The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses._
- Our mission is to inspire meaningful connections by building a second home where members become friends, and ideas become reality._

We’re looking for people who want to make a meaningful impact on people’s workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi Group’s dynamic team and become a part of the community.

**A DAY IN THE LIFE OF**

We are looking for an entrepreneurial, ambitious, personable and business-savvy Area Manager whose values align with our TEAM; standing for Together, Extra-mile, Accountable and Mindful. The Area Manager works closely with the Assistant Country Manager and Country Manager (depending on the structure of your location and country) to ensure the smooth running of the business and facilities across multiple locations. The core focus is to deliver and develop an unrivalled member experience by driving the team to put on engaging community events, resulting in partnerships and lasting relationships with members. As leaders, they support, advise and guide their teams to success. They are inspirational and accountable for the performance of the business, their team and themselves.

**DUTIES AND RESPONSIBILITIES**

**ADMINISTRAION AND FINANCE**
- Oversee communication and reporting between the location and the landlord.
- Oversee and review all finance such as petty cash, invoicing, receipt of payments and management reports.
- Ensuring the location teams under your charge meet the financial deadlines, report accurately and have the knowledge to be able to deliver what is expected.
- Ensure the team is trained on reporting and understands how to influence the numbers.
- Responsible for ensuring billing is complete and that aged receivables are followed up with mínimalising late payments, and ensuring month end finance reporting can be completed on time.
- Responsible for ensuring inventory is complete and ordering is within set budget.
- Obtain and analyse P&L reports, and conduct variance analysis when required.

**MEMBER EXPERIENCE AND OPERATIONS**
- Always deliver and ensure a personalised, friendly, and high-quality member experience, demonstrating excellent interpersonal and communication skills.
- Develop relationships with members and proactively understand their needs in order to bring ideas and recommendations to the table and create an action plan to exceed the expectations of every member, improving the overall member experience.
- Ensure the teams in your charge are adequately solving member-related issues to help foster a collaborative community, that all team members are trained to handle feedback and to step in when needed.
- Identify ways to improve the overall member experience and take on team recommendations, ensuring that improvements are put into action and executed at a high level.
- Responsible for ensuring all members, at every location, receive excellent service when moving out and leaving and the teams are well equipt to provide service to standard.
- Responsible for your locations overall cleanliness and upkeep of the space is up to standard; including basic maintenance, dusting, utensil washing, spot cleaning, cleaning the bathroom, cleaning up spills, keeping the pantry stocked and tidy etc. working with and coordinating the team to deliver exceptional standards.
- Responsible for reporting and following up with the New Projects team regarding maintenance and improvements and ensuring that costing falls in-line with the set budget for your venues.
- Drive weekly community initiatives designed to develop connections between members, such as member introductions, events and social media engagement.
- Ensure quality control checks are conducted and issues are immediately addressed and solved.
- Oversee all daily operations of your location (frontdesk services, event planning, social media marketing of the space, etc)

**SALES**
- Work with the Country Manager and Sales Lead to ensure that your space maintains a 100% occupancy rate at all times.
- Notify, manage and work alongside internal teams to ensure a high retention rate of current members
- Develop strategies to drive sales, increase revenue and interest for your locations.
- Ensure that all enquiries are followed up on, and that negotiations and closure is taking place.
- Manage the team and take responsibility for actively seeking and following up on leads, a variety of membership sales, packages, negotiations, flex membership sales, private events and closing of deals to meet sales targets.
- Conduct high-quality, informative tours, and ensure that juni