Project Operations
4 months ago
DepartmentOperations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Communicate with related teams to acquire necessary and correct information to resolve hard complaint cases as well as to ensure the process is complied with the regulations
- Investigate and handle hard complaint cases properly especially BOT and OCPB cases
- Ensure seamless customer experience by reviewing current practices and providing improvement initiatives
- Collect data and prepare bi-weekly and monthly reports
**Requirements**:
- Bachelor’s or Master’s degree in Engineering, BBA, or any related fields
- 0 - 3 Years of working experience
- Effective communication skills and good command of English
- Proficient in working with numbers and data organization, especially with MS Excel or Gsheet
- Able to work effectively and efficiently towards goals in a complex, diverse and fast-paced environment
- Strong logical thinking and problem-solving skills with initiatives
- Customer-oriented, open-minded, and eager to learn and explore new things
- Good interpersonal skills and have team spirit with a ‘Can-do’ attitude
- Has a passion for the Fintech industry
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