Interpreter Services Manager

6 days ago

กรงเทพมหานคร, Thailand International Rescue Committee Full time

**Requisition ID**: req35019

**Job Title**:Interpreter Services Manager (National Position)

**Sector**:Program Administration

**Employment Category**: Fixed Term

**Employment Type**: Full-Time

**Open to Expatriates**: No

**Location**: Bangkok, Thailand

**Job Overview/Summary**: The Interpreter Services Manager will ensure the delivery of high-quality, reliable foreign language interpretation for USCIS Officers, RSC staff, and applicants to the US Refugee Admissions Program. Additional responsibilities include training, mentoring, and recruitment of new interpreters, monitoring and evaluation, and interpreter schedule management. The Interpreter Services Manager directly supervises staff interpreters, contract interpreters and camp based assistant (Interpreters).

**Major Responsibilities**:
**Capacity building**
- Identify current and future language needs for RSC Asia, Thailand and the Region.
- Recruit prospective interpreters and interview them for suitability

**Training**
- Provide training to Interpreters prior to engagement as well as during the onboarding process
- Offer refresher training on a regular basis, utilizing existing RSC resources
- Present regular training on the Effective Use of Interpreters to RSC staff
- Ensure team members complete annual mandatory trainings

**Monitoring and Evaluation**
- Utilize RSC monitoring tools to regularly assess Interpreter and RSC staff adherence to best practices
- Evaluate skills and performance of interpreters through regular monitoring activities
- Provide ongoing feedback to both managers and interpreters based on internal monitoring findings and external/USCIS feedback evaluations
- Ensure team members and direct reports fully comply with all Integrity and Compliance Guidelines

**Interpreter Management**
- Ensure that Staff Interpreters, Contract Interpreters and Camp-based Assistant (Interpreters) have met all requirements prior to accepting assignments
- Maintain accurate and current records of all Staff Interpreters Contract Interpreters and Camp-based Assistant (Interpreters) including security checks, interview results, and other relevant information
- Liaise with UNHCR Interpreter Coordinator to request and schedule UNHCR interpreters as needed
- Communicate and work effectively and cooperatively with partner agencies including the UNHCR and IOM as required
- Act as the primary focal point for liaising with third-party interpreter providers
- Work closely with Program Support team to monitor interpreter payment
- Conduct regular team meetings and ensure clear, consistent communication with staff

**Supervision**
- Directly supervise all Staff Interpreters, Contract interpreters and Camp-based assistant (Interpreters).
- Provide performance feedback on a timely and regular basis
- Conduct mid-year and annual Performance Management Evaluation activities for Staff Interpreters
- Provide ongoing training and facilitate staff development activities
- Maintain oversight of all Contract interpreters and community-based assistant (Interpreters) with Senior Staff Interpreter and relevant managers
- Comply with all Integrity and Compliance Guidelines
- Perform other duties as assigned

**Key Working Relationships**:
**Position Reports to**: Program Support Coordinator

**Position directly supervises**: Senior Staff Interpreter

Staff Interpreter

Contract interpreters and camp-based assistant (Interpreters).

**Indirect Reporting**:
**Other Internal and/or external contacts**:
**Internal**: RSC Asia Staff

**External**: UNHCR, IOM, and other partners

**Qualifications**

**Job Requirements**:
**Education**:

- University degree preferred, OR over two years of equivalent relevant professional experience will be considered

**Work Experience**:

- Experience working in resettlement processing is desirable
- Minimum two -year working experience in program management or training in a multicultural setting is preferred
- Experience in coordination and management of foreign language interpretation is desirable

**Demonstrated Skills and Competencies**:

- Excellent interpersonal and cross-cultural communication skills
- Strong ability to work independently, organize work, meet deadlines, maintain composure, prioritize, coordinate, multiple tasks and maintain attention to detail.
- Flexible and willing to learn and take on new tasks
- Mature, positive attitude and able to work under pressure

**Language Skills**:

- Excellent spoken and written English language skills; other languages such as Thai, Burmese or Karen is desirable

**Certificates or Licenses**:

- Not applicable, unless required by law and/or organization to carry out official duties

**Others**:

- Ability and willingness to travel when required

**Working Environment**:
The position is located at the RSC office in Bangkok, Thailand. The position will require domestic travel to support interpretation service delivery of USRAP processing throughout Thailand, including to remote border area

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