Avp - Head of Personal Insurance Claims

5 days ago

กรงเทพมหานคร, Thailand AIG Full time

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial
and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through
a diversified, multichannel distribution network.

About the role

Your future team

Reporting to the Thailand Country Claims Manager, this position will be responsible for delivering the Personal Insurance Claims strategy, accountable for team performance and budget, and developing talent management.

**Your contribution at AIG**:
As a people manager and senior leader, you make the difference in an employee’s experience at work. Great managers provide direction, motivate, and grow talent, and empower and coach teams toward higher levels of performance.

You balance the needs of multiple stakeholders, making sound decisions using data, analysis, experience, business concerns, judgment, along with a risk mindset. Ultimately, you take ownership for key outcomes.

**Key Accountabilities**:
Manage and lead the Personal Insurance Claims teams to achieve the goals and objectives as set.
Manage overall relationships, communications and operational links with Profit Centre, Regional Office, Distribution channels, and business partner.
Involve in activity and/or projects that affect Personal Insurance claim’s structure and workflow, including system related matters, to ensure operational efficiency.
Lead the design and implementation Personal Insurance Claims strategies to support business aligned with Global/International claims, as well as Country business plans and priorities.
Senior point of contact for claims for internal stakeholders & functions regarding to Personal Insurance Claims.
Ensure quality and quantity management of claims in accordance with best practices.
Manage performance standards and benchmarks.
Manage and control total cost of claims, ensure that team expenses aligning and within budget.
Ensure that claim staff respond to stakeholders with good attitude, good manner, fast and settle fairly and promptly.
Manage resources, staff competency, claims workflow & process and service performance levels for the overall betterment and high level of team efficiency & effectiveness.
Oversee the preparation and delivery of all claim management reports ensuring promptness and accuracy.
Ensure that the team are operating within appropriate regulatory framework boundaries and protection of all licenses and agreements. Adhere to and embed the Company’s risk policies, Statement of Operating Standards and any AIG policies, audits, controls and ERM procedures.

**What we’re looking for**:
Bachelor’s Degree or above in related field
Excellent problem solving and analytical skills
Excellent communication skills both verbal and written
Excellent leadership skills and interpersonal skills
Excellent customer service orientation
Extensive experience in claims management
Well-developed negotiation skills
Excellent command in English
Sufficient people management and influencing skills
Calm and assertive manner when dealing with complaints

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

**Functional Area**:
CL - Claims

**Estimated Travel Percentage (%)**: No Travel

**Relocation Provided**: No

AIG Insurance (Thailand) Public Company Limited (Thailand)

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