Inside Sales
7 months ago
**Key Responsibilities**:
- สร้างความสัมพันธ์อันดีกับลูกค้าปัจจุบัน ในการต่อสัญญา และการขายแบบ Cross Sales หรือ Up Sales
- สร้างความสัมพันธ์อันดีกับลูกค้าใหม่ ในการขายใหม่
- นำเสนอข้อมูลผลิตภัณฑ์ และ Promotion ของทางบริษัทฯ ทางโทรศัพท์ แพลตฟอร์มแชท และอีเมล์
- ติดตามงานขาย และปิดการขาย
- ออกใบเสนอราคา และเปรียบเทียบคู่เทียบ
- ออกใบยืนยันขาย (Sales Order)
- เปิดงาน เพื่อ Activate license รวมทั้งปิดงานกรณีลูกค้ายกเลิก หรือไม่ต่อสัญญาโดยประสานกับ Sales Support
- เปิดงานลูกค้าขอใช้สิทธิของแถมโดยประสานกับ Product Zoom
- เปิดงานกับบัญชีเพื่อเปิดใบแจ้งหนี้
- ประสานงานขายระหว่างลูกค้า และหน่วยงานภายในบริษัทฯ
- จัดทำรายงานส่งหัวหน้างานประจำวัน
- วิเคราะห์ผลเพื่อวางแผนโทรหาลูกค้าในวันถัดไป หรือสัปดาห์ถัดไป
**Experiences**:
- มีประสบการณ์ด้าน Telesale หรือการขายสินค้าทางโทรศัพท์
- มีประสบการณ์ด้านการขาย
- มีประสบการณ์ด้านดูแลลูกค้า
**Knowledge and Skills**
- คอมพิวเตอร์ด้านโปรแกรม Microsoft Office ขั้นพื้นฐาน
- สื่อสารได้เข้าใจ ชัดเจน
- รู้ และเข้าใจการให้บริการลูกค้าที่ดี
- มีมนุษย์สัมพันธ์ที่ดีมีทัศนคติที่ดีในการบริการ
- มีทักษะในการสื่อสาร ประสานงานอย่างมีประสิทธิภาพ
- มีทักษะในการทำงานเป็นทีม
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