Support Sales Automation

3 weeks ago

กรงเทพมหานคร, Thailand Vinarco Full time

Job Description:
**Our client is a Retail Business.****

**Position: Support Sales Automation**

**Type of Hiring: Permanent**

**Report to**: Automation Manager

**Working**: 5 Days/Week

**Location**: Jatujak, Bangkok

**Starting Date**: ASAP

**Responsibilities**:
**Retail Automation Systems Management**:

- Oversee the installation, maintenance, and troubleshooting of Point of Sale (POS), Back Office, and Head Office systems.
- Manage relationships with regional stakeholders and vendors to ensure timely and cost-effective system deployment.
- Provide technical support and problem resolution to local and regional teams.
- Coordinate training, maintenance, and help desk services through vendors or third-party providers.
- Collaborate with Sales teams to align automation systems with expectations and service level agreements.

**Payment Systems Management**:

- Support the implementation and upgrade of fleet cards, cash cards, and EDC systems.
- Work with vendors to develop and maintain software on EDC terminals to support new payment methods, loyalty programs, and other business requirements.

**Loyalty Program Management**:

- Oversee the Loyalty System, ensuring adherence to service level agreements.
- Gather business requirements and collaborate with vendors on program development, testing, and deployment.

**Mobile Application Management**:
**Retail Automation Call Center Management**:

- Manage retailer inquiries and issues through the RA Call Center.
- Track and improve the performance of the Call Center vendor to meet service level agreements.
- Monitor high-risk issues (fraud and loss) and ensure timely resolution.

**Performance Management and Administration**:

- Track vendor performance against service level agreements.
- Conduct Retail System Training Programs for internal and external customers.
- Manage unique local requirements, such as tax reporting, fuel safety, and communication standards.
- Conduct Retail System Customer Satisfaction Surveys, analyze results, and implement improvements.
- Provide sales reports and data analysis to support the sales team.
- Assist customer service teams with system and operational issues.
- Manage operating expenses and CAPEX within budget constraints.

**Qualifications**:

- Bachelor's degree in Information Technology, Business Administration, Engineering, or a related field.
- Over 2 years of experience in Sales and Marketing within the Retail Technology industry.
- Strong communication and interpersonal skills.
- Excellent organizational and coordination abilities.
- Proven ability to work independently and as part of a team.
- Flexibility to accommodate on-call standby for urgent matters and network downtime.
- Willingness to travel within Bangkok and to upcountry regions for fieldwork.
- Possession of a valid driver's license and a personal vehicle.

**Required Skills**:
Fleet Fuel Analysis Capex Mobile Applications Cards Program Management Training Programs Tax Performance Management Business Requirements Retail Travel Interpersonal Skills Expenses Automation Cash Technical Support Customer Satisfaction Information Technology Data Analysis Troubleshooting Payments Vendors Administration Software Testing Customer Service Maintenance Engineering Marketing Business Sales Communication Training Management

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