Service Intelligence
4 weeks ago
Define key measures and set up appropriate monitoring to indicate service status.
Review the service status across infrastructures to assess risk levels, address issues with relevant teams, and progress open actions.
Analyze both client level and system level usage data and be able to provide insights and recommendations.
Provide regular reports to key collaborators to communicate the current status and drive actions to a timely closure.
Qualification Bachelor s degree in business, Technology, or Operations Management.
Strong critical thinking and analytical thinking.
Strong data analytical skill.
Strong understanding of SQL.
Strong administrative and organizational skills required, as is a focused attention to details.
Strong working knowledge of Microsoft Excel (preferably to advanced level).
Good background in data visualization concept and tools. Tableau knowledge and PowerBI is preferred.
Good communication in English and strong social skills required.
2-3 years of experience working in a technical environment or with a technical organization.
At LSEG, we consider on providing opportunities equally as priority, we strive to establish teams that are diverse and encourage coordinated working and sharing of ideas
**Job skills required**: Excel, English, SQL, Analytical Thinking
**Job skills preferred**: Tableau
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