Cryptocurrency Wealth Management Manager

4 weeks ago

คลองเตย กรงเทพมหานคร, Thailand Bitkub Full time

Provide strategic direction for the Cryptocurrency Wealth Management team, aligning activities with organizational goals.
Develop and implement initiatives to enhance the overall customer experience.
Work closely with and report to the Senior Customer Support Manager, ensuring alignment of Cryptocurrency Wealth Management strategies with broader customer support objectives.
Collaborate on cross-functional initiatives to streamline support processes and enhance overall service quality.
Oversee the team in building and maintaining strong relationships with VIP crypto customers.
Ensure a deep understanding of customers' specific needs,goals, and preferences.
Offer advanced technical assistance and troubleshooting for complex customer issues related to cryptocurrency wallets and trading platforms.
Address escalated security concerns, providing guidance on best practices for safeguarding crypto assets.
Ensure the team is well-versed in internal product features.
Collaborate with relevant departments to provide customers with advanced insights and tailored recommendations.
Oversee the team in assisting customers during market volatility or emergencies.
Provide strategic guidance to help customers make informed decisions and manage risk effectively.
Ensure the delivery of round-the-clock customer support, addressing urgent inquiries.
Coordinate in-person meetings as necessary, excluding customer accommodations.
Lead efforts to build and maintain a robust network of contacts in the cryptocurrency industry.
Explore and evaluate potential customers and partnerships.
Oversee the onboarding process for new VIP customers, ensuring a seamless transition and comprehensive understanding of services provided.
Establish and monitor key performance indicators (KPIs) for the team.
Implement strategies to continuously improve service quality and exceed performance targets.

**Qualifications**:
Bachelor's degree in a relevant field (Finance, Business, etc.).
Minimum 5 years of experience in Customer Experience or related functions in management level.
Extensive experience in cryptocurrency-related roles, particularly in wealth management.
Strong English communication skills.
Strong leadership and strategic management skills.
Exceptional customer service and communication skills.
**Remark**: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.
**Job skills required**: Finance, English, Coordinate

  • Project Manager

    2 weeks ago

    คลองสาน, กรุงเทพมหานคร, Thailand Wealth Management System Full time

    **Responsibilities**: - Manage a Project Board Members Team in developing, implementing, and delivering a solution to the customer with based on Term and Conditions of the contract agreement - Plan, schedule project timelines and milestones using appropriate tools, execute, and implement projects according to stipulated deadlines and within budget and...

  • Application Support

    2 weeks ago

    คลองสาน, กรุงเทพมหานคร, Thailand Wealth Management System Full time

    Key Responsibilities: - Work closely with Business Analyst and Development Team to ensure the problems are escalated and fixed in time. - Manage relationships with end-users and client's IT team. - Coordinate with relevant parties for business enhancement or customization. - Create manual and documentation for users and operation staff. - Conduct training...

  • Operation Officer

    2 weeks ago

    คลองสาน, กรุงเทพมหานคร, Thailand Wealth Management System Full time

    Education: จบการศึกษาระดับปริญญาตรี/โท, BBA, Econ Experience: Minimum 3 years in Securities/Markets Operation Job Description: -...

  • Relationship Manager

    3 weeks ago

    กรุงเทพมหานคร, Thailand KBANK Full time

    Responsibility - provide personalized holistic wealth advisory and solutions to Affluent clients and plan their finances to meet their financial goals - Manage business relationship with Client and offer professional financial advice - Build customer’s wealth through Banking products. - Update Affluent clients regularly on markets, and offer integrated...

  • Senior Software Process Improvement Officer

    2 weeks ago

    คลองสาน, กรุงเทพมหานคร, Thailand Wealth Management System Full time

    เจ้าหน้าที่อาวุโสฝ่ายปรับปรุงกระบวนการพัฒนาซอฟท์แวร์ ความรับผิดชอบหลัก: - วางแผน...

  • Bond Dealer

    2 weeks ago

    คลองสาน, กรุงเทพมหานคร, Thailand Wealth Management System Full time

    Education: จบการศึกษาระดับปริญญาตรี/โท, คณะ BBA, Econ, Engineer Experience: Minimum 2 years in Government Bond/Corporate Bond or Securities Trading Job Description: - ศึกษา วิเคราะห์ นำเสนอ...

  • Senior Digital Marketer

    2 weeks ago

    คลองสาน, กรุงเทพมหานคร, Thailand Wealth Management System Full time

    Key Responsibilities: - Plan, create and evaluate digital marketing campaigns (SEO/SEM) for online channels and social networks like Google, Facebook, Line, IG, Youtube and related bloc. - Coordinate with internal teams and use data from web tracking tools like Google Analytics, Web STAT etc. to analyze and evaluate customer data and check the effectiveness...

  • Vp - Svp, Head of Digital Wealth (Tmrw Digital)

    2 weeks ago

    คลองเตย, กรุงเทพมหานคร, Thailand United Overseas Bank (Thai) PCL - UOB Full time

    Experience in Wealth or Investment Products. Digital Marketing & Product Management. Expereince in FinTech is a plus. Key Responsibility. Strategic Thinking & Planning. Plan & develop overall strategies with sharp targeting to acquire new wealth customers (e.g. Unit Trust); cross sell digital insurance with major insurance partners via UOB TMRW app. Oversee...

  • Relationship Manager

    4 weeks ago

    กรุงเทพมหานคร, Thailand Krungthai Bank PCL. Full time

    **Position**: หัวหน้าส่วน / เจ้าหน้าที่อาวุโส Markets Solutions **Team**: ทีม Markets Solutions and Innovation (งาน Private Wealth Management) สายงานธุรกิจตลาดเงินตลาดทุน (Global Markets...

  • K Wealth Expert

    4 weeks ago

    กรุงเทพมหานคร, Thailand KBANK Full time

    Responsibility - เป็นผู้เชี่ยวชาญด้านการบริหารความมั่งคั่ง (Wealth Specialist) ทำงานร่วมกับผู้ดูแลความสัมพันธ์ลูกค้า (Relationship Manager : RM)...

  • Relationship Manager

    5 days ago

    วัฒนา, กรุงเทพมหานคร, Thailand Krungthai Bank Public Full time

    Private Wealth Management. วิเคราะห์สภาวการณ์และข้อมูลการลงทุน. จัดทำ Asset Allocation / Model Portfolio. หน้าที่รับผิดชอบและงานหลัก. 1. ติดต่อลูกค้า...

  • Head of Wealth Management Compliance

    3 weeks ago

    กรุงเทพมหานคร, Thailand Monroe Consulting Group Full time

    **Head of Wealth Management Compliance (Banking), Bangkok**: - **Sector**: Monroe Banking & Finance - **Contact**: Guitar - Santarat - **Location**: Bangkok - **Salary**: THB300000 - THB450000 per month - **Expiry Date**: 23 November 2023 - **Job Ref**: BBBH419345_1692954243 Executive recruitment company Monroe Consulting is recruiting on behalf of Global...

  • Sr./jr. Relationship Manager

    2 months ago

    กรุงเทพมหานคร, Thailand บริษัท หลักทรัพย์ เคที ซีมิโก้ จำกัด Full time

    JR./SR. RELATIONSHIP MANAGER - Wealth Products Position: JR./SR. RELATIONSHIP MANAGER - Wealth Products **Responsibilities**: - Recommend appropriate investment products (mutual fund, fixed income, equities, token, etc.) to match client’s need and risk appetite - Strengthen relationship with existing clients, and solicit new potentials to increase...

  • Relationship Manager

    2 months ago

    กรุงเทพมหานคร, Thailand United Overseas Bank (Thai) PCL - UOB Full time

    Wealth portfolio allocation. Advised customer high net worth. Insurance, Non life, IC. สร้างและพัฒนาความสัมพันธ์ในระยะยาวกับลูกค้าบุคคล...

  • Private Wealth Advisor

    4 weeks ago

    กรุงเทพมหานคร, Thailand Adecco Full time

    LocationBangkok Job typePermanent Salary25,000-100,000 ฿ CategoryBanking, Insurance & Financial Services Experience1-3 Years IndustryBanking/ Financial Services Career Level Junior Number of Vacancy 1 **Responsibilities**: **Position**: Relationship Manager/ Personal Financial Advisor (Loan/Wealth) - Sales of the Bank's retail products i.e....

  • IT Risk Manager

    3 weeks ago

    กรุงเทพมหานคร, Thailand PRTR Full time

    **Responsibilities** - Identifying, assessing, and prioritizing IT, cyber, data, and IT compliance risks to the company. - Developing and implementing policies and procedures for managing IT, cyber, data, and compliance risks. - Monitoring and reporting on IT, cyber, and data risk management activities. - Collaborating with other departments to ensure IT,...

  • Business Wealth Manager

    4 weeks ago

    กรุงเทพมหานคร, Thailand United Overseas Bank (Thai) Public Company Limited Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

  • Wealth Relation

    3 months ago

    สาทร, กรุงเทพมหานคร, Thailand PRTR Full time

    Our client is a property development company. Currently, They are looking for a sales manager (Wealth Relation) with high-rise condominium and low-rise experience to join their company. - Maintaining a deep knowledge of company products and services. - Developing, planning, and implementing marketing strategy including product and communication of project...

  • Operations Risk Manager

    2 months ago

    คลองเตย, กรุงเทพมหานคร, Thailand Bitkub Full time

    Responsible for overall risk areas including technology, credit risk, market risk/liquidity risk, operational risk, and fraud risk. Managing and supervising team members and improving its operations. Maintaining the necessary and sufficient risk management framework. Developing and maintaining processes to support overall risk management transparency,...

  • Product Manager

    3 weeks ago

    กรุงเทพมหานคร, Thailand Ascend Group Full time

    About the Role As a Product Manager/Owner, you will be the driving force behind the success of our investment and wealth product portfolio. This role calls for a deep passion for creating exceptional customer experiences within the fintech and investment space. You’ll leverage your strong data-driven mindset, AI skills, and technical acumen to guide...