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Assistant Front Office Manager

1 month ago

เชยงใหม, Thailand โรงแรมศาลา ล้านนา เชียงใหม่ Full time

Be fully aware of the general booking situation for the current and the future dates, especially During heavily booked periods
- Be thoroughly knowledgeable of all Policies and Procedures and systems used in each sector of the Front Office sectors, to be able to give a decisive supervision to the staff when needed
- Ensure that the various reports required for the day to day operation are completed accurately, and distributed to the concerned departments
- To Participate in the monthly statistics and reports
- Select and block the rooms for the VIP’s and regular guests, and coordinating with the Housekeeping Department for the proper preparation for these rooms
- To inspect the VIP’s arrival rooms before arrival time, and to ensure that everything is ready by checking fruit basket, amenities, mini bar..etc.
- Personally greet the VIP guests in the absence of the Hotel Manager, or when she/he delegate, and escort them to the rooms
- Ensure that credit extended to guests is strictly controlled and that the mode of payment is clearly understood within the limits of the hotel credit policy
- Constantly review the expected arrivals for the day to identify possible no show in order to maximize room utilization
- Review the no show from the previous day to ensure that the billing or the action taken is appropriate
- Prepare the monthly Front Office staff roster with the working hours, as well as preparing in advance the vacation plan for the Department and submitting it to Assistant Human Resources.
- Extend the scope of supervision beyond the Front Desk and handle all guest requests and complains addressed to the Front Desk, to report to the Hotel Manager all guest complains or comments and the action taken at the end of the day
- Work overtime if needed especially during high & peak season to ensure that all operational work at front desk runs smoothly before leaving the station
- Brief the staff in each shift to make sure that they hand over the work over the shift properly
- Follow other works assigned by Hotel Manager

ประกันสังคม,ค่าอาหาร,ชุดพนักงาน,Service charge, Day off 7 days/monthเดือน

ปริญญาตรี

2 ปีขึ้นไป

Be able to communicate in English

Be able to work under pressure and flexible

Handling guest requests and complaints professionally

small exclusive boutique resorts by SALA provide an intimate, premier resort choice throughout some of Thailand most idyllic and historical settings. Dramatic locations, luxurious rooms, villas and suites, elegant dining along with exceptional SALA service combine to offer guests a personal resort experience. The perfect choice for guests who prefer their retreats a little more private.

sala lanna Chiang Mai is located along the popular east bank of the famous Ping River in the heart of Chiang Mai, Thailand, an area that was once the center of the Kingdom of Lanna.