Claims Examiner

**Job Summary: Claim Examiner**

The Claim Examiner is responsible for performing daily claim processes according to service level agreements, ensuring service quality and productivity targets are met for travel claims. Key tasks include processing medical and extended warranty claims while considering policy validity, limits, and cost containment. The examiner will conduct medical reviews, assess claims, and provide management reports to demonstrate service standards. Coordination with internal managers and external providers is essential to manage claims efficiently. The role also involves preparing necessary documentation and delivering excellent customer service by addressing inquiries and resolving issues promptly. Accurate reporting and assessment of claim statuses and estimates are required, with regular submissions to the Medical Claims Manager.

**Key Working Relationships**:
This position requires strong leadership and the ability to build rapport with individuals at various levels within the company and with external partners. Success in this role demands dedication, trustworthiness, and persistence in promoting the company’s services.

**Qualifications**:

- Bachelor's Degree in a related field
- Experience with insurance products and travel insurance is advantageous
- 1-2 years of experience in the insurance industry is preferred, but individuals with no experience who have a strong interest are welcome to apply
- Proficiency in Word and Excel
- Strong conceptual, analytical, and problem-solving skills
- Self-motivated and able to work with mínimal supervision
- Good team player
- Proficient in English communication (writing, reading, speaking)

**Key benefits/What we offer**:
Our employees play an integral part in our success as a business. We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.
We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs. All that in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is key priority for us. This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.

67094 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

**Join us. Let's care for tomorrow.**

**Job Level**:

- Professional

**Location**:

- BKK, Bangkok, TH, 10400

**Area of Expertise**:

- Customer Services & Claims

**Unit**:

- Allianz Partners

**Employing Entity**:

- AWP SERVICES THAILAND Co., Ltd

**Job Type**:

- Full-Time

**Remote Job**:

- 100% on-site

**Employment Type**:

- Permanent

**ID**:

- 67094

**Position Cluster**:

- Non-Executive