Front Office Manager

3 days ago

กรงเทพมหานคร, Thailand Ericsson Full time

**Location: Thailand**

**Open for External Referrence: Yes**

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

**Our Exciting Opportunity**:
We are now looking for a Front office Manager, to be fully accountable for the Service Assurance functions for the contract. This role will work within the scope of the contract and optimally take ownership for reactive & predictive maintenance of the Service under Network Operation Center. It is a customer-facing role and will also be a key interface towards the Ericsson Service Delivery Units (SDU) to secure the Operational Performance

**You will**:

- Be the overall E2E responsible and accountable for availability management, Service Assurance, resilience and reliability of the service. Measuring continual Service Performance and capacity of the Service and driving actions through the Ericsson Service Delivery Units (SDU) or delivery flows.
- Be responsible and accountable for event, incident, problem and changes to an existing Service. Includes operational acceptance of a New Service and termination of an existing service.
- Be accountable for business continuity and disaster recovery of an existing service.
- Identifying risks and driving actions through Service Line.
- Manage the ML, AI and automation for data analytics, to an existing service and driving actions through the delivery flows & Automation driver under NOC delivery.
- Network Operation Center (NOC) E2E responsibility and deliverables.
- Support the Service Operations Governance both internally and with the customer for the Service Performance in the contract, to also include Program & Demand Management.

**To be successful in the role you must have**:

- Education: (Bachelor or Master Degree in ECE/Electrical/Computer Science/Electrical/ Telecommunication/ Computer Engineering.
- 8-10 Years of Experience in Telecom and 1-2 Years of Experience as Front of Manager or equivalent.
- Exposure on Transport, RAN, Core and IT domain to handle NOC Operation effectivity.
- Ability to handle NOC Operations.
- Automation Oriented and willing to implement new Automation Idea under NOC Operations.
- EOE Process (DEMC, IM, CM, Problem, Access Management & BCM) awareness under NOC operation and Implementation.
- Interaction and governance with BO (Back office), DPO & Field Operation to fulfill contractual KPIs of delivery.
- 24x7 availability to support Network operation Center (NOC) in case of critical and major incident.
- Ability to drive war room and Critical Incident recovery
- Proven experience leading by example, working collaboratively and dynamically across the business, with our customers, partners and suppliers in removing complexity.
- Solid customer management, understanding their perspective and being able to empathize with their business situation and needs.
- Passion for innovation, be curious by questioning ways of working that make things difficult; trial new ways of doing things; fail fast and learn quickly.
- Data smarter to enable predictive analytics, build value and business outcomes by proactively managing our customers networks.
- Experience in Automation as is a strategic necessity, take ownership to deliver services that our customers value and will promote.

**Additional Requirements**:

- Good in English & Thai Communication

“**We are proud to announce at Ericsson Thailand, our employees have once again voted us as a** **Great** **Place** **to** **Work® and we have been officially Certified in 2021. **Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”

**What´s in it for you?**

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds - you will be redefining it. You won’t develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

**What happens once you apply?

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