Assistant Front Office Manager

7 months ago

กรงเทพมหานคร, Thailand Anantara Full time

**Company Description**
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Reporting to the Front Office Manager, Front Office responsibilities and essential job functions include but are not limited to the following:

- Assist the Front Office in all aspects of the department and ensure service standards are followed.
- Provides managerial support for Reception, VIP Services, Concierge, Guest Relations, and other related Guest Services areas.
- Consistently offer professional, friendly, and engaging services.
- Ensure proper staffing and scheduling of all Front Office team members in accordance with productivity guidelines.
- Train supervisors/shift leaders and fulfill training/coaching duty in the absence of the trainers/job skills coaches.
- Assist guests regarding hotel facilities in an informative and helpful way.
- Follow department policies, procedures, and service standards.
- Follow all safety policies.
- Other related duties as assigned.

**Qualifications**
- Previous experience working in hospitality, providing customer service and guest services is advantageous.
- Excellent written and verbal communication skills.
- Exceptional customer service skills and an unwavering positive attitude.
- Front Office Management or Supervisory Experience.
- Understanding of PMS and other related systems.
- A passion for delivering exceptional, proactive customer service.
- Excellent written and verbal communication skills.
- Exceptional customer service skills and an unwavering positive attitude.

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