Tech Support

4 months ago

กรงเทพมหานคร, Thailand Fuse LLC Full time

Supporting Product & Tech team to accept and manage incoming tickets on any reports due to Production system issues.
Support on system Configuration.
Working closely with internal Product Manager and Quality Assurance team to resolve any stakeholders inquiry.
Able to deliver under pressure within agreed timeline.
Able to identify task priorities and assignment to complete any given task.
Qualifications.
Min Diploma/Bachelor Degree in Computer Science (preferred) or Engineering/ IT.
At least 1-3 years experiences in product management role with a reputable fast-pace tech startup/ IT consulting company.
Proven skill in Microsoft Excel, technical Understanding, and has high level attention of detail oriented.
Has Insurance industry knowledge and experienced in E-Commerce, Insurance Industry, Fintech Company (recommended).
Native Thai, English business proficiency, Mandarin as a plus.
Has experience with API usage and function and internal or external Customer Service experience.
Proven track record of managing project end-to-end with strong delivery/quantifiable metrics.
Strong analytical skills, ability to analyze and provide recommendation beyond client requirements.
Strong communication skills, ability to act as bridge between business users and tech team.
Proficient in IT product & project management, be it Waterfall or Agile methodology.
Ability to proactively and independently manage scope, timeline, and resources in various IT projects.
About FUSE.
baFuse is a breakthrough company in the insurance industry. We provide one app for various insurance product types from numerous well-known and trusted insurance companies. We have expanded our business not only in Indonesia but also China and Vietnam, and are planning on an even bigger expansion to grab markets from other Southeast Asia countries.
Our vision is to deploy the latest cutting-edge technology that enables everyone to buy, claim, or sell all kinds of insurances easily and instantly.
Our mission is to be an insurance technology/platform partner that allows all online/offline channel partners to sell multiple insurance products from multiple insurance companies online in real-time.
Fuse is committed not only to make insurance easily available for everyone but also to spread awareness about the importance of having financial plans and protection through insurance.
More about FUSE.
FUSE Group LinkedIn.
**Job skills required**: Excel, English, Mandarin, Assurance, Quality Assurance
**Job skills preferred**: Project Management

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