Content Moderator Team Lead

2 days ago


กรงเทพมหานคร, Thailand Jobs Meet Devs Full time

**Location**: Bangkok
**Salary**: 100k Thai Baht (Minimum)

The responsibility of the team leader is to ensure that organizational metrics and goals are met by rallying
and motivating a team of up to 20 team members
**Skill**: Experience in Content Moderation

**Responsibilities**:
Motivate and strategize how the team will meet efficiency, productivity and consistency targets.
Ability to understand the critical-to-quality (CTQ) parameters that affect the process and work on them.
- Perform twice a month check-point on the analyst’s performance using scorecards as a point of discussion
- Chart a career development plan for the analysts and provide guidance on how to achieve personal and career goals
- Elevate and escalate red flags to management on a duty of care perspective
- Ensure that team schedules are communicated; leave requests are attended to and team attendance is monitored. Chronic absentees should be managed.
- Guarantee that base operational expectations and information security policies are enforced
- Identify improvement opportunities in workflows and suggest solutions. Create a culture of innovation
- Facilitate team meetings and team huddles
- Create an engaging and fun work atmosphere for the team
- First point of escalation and clarification on HR-related matters and concerns
- Course correct non-performing metrics and analysts through root cause analysis and solid action planning
- Perform monthly sit down sessions to gather insights and innovation ideas
- Execute administrative functions inside the team (i.e. time report reviews) and HR
disciplinary actions (if needed)
- Ensure that SMEs are performing their duties and responsibilities
**KEY QUALIFICATIONS/SKILLS**:

- Graduate with 2-6 years of working experience, preferably with experience in leading team.
- One should be ok watching the egregious/sensitive content
- Ability to motivate teams and rally the group toward organizational goals
- Excellent oral and written communication skills.
- Someone coming from COMO /content moderation background
- Passion for learning and creative problem-solving.
- Strong knowledge of cultural context in the user countries supported
- Good knowledge of language of the countries supported is an advantage
- Analytical frame of mind.
**Other skills**:

- Accurate and efficient with very good organizational skills and ability to manage tasks simultaneously.
- Adaptable to learn new processes, concepts, and skills.
- Demonstrates the ability to work as part of a team adding positive attitude and
business focus
- Ability to work in a fast-paced work environment
- Enjoying challenging opportunities
- Ability to communicate in a dynamic environment throughout all management levels
- Ability to solve urgent matters and work under pressure
- Reliable, proactive approach to entrusted tasks
**Working Conditions**:

- Moderate to no travel depending on project involvement
- Client holidays are observed
- Cyclical work shift including work hours at night
- Overtime may be required

**Salary**: ฿100,000.00 - ฿150,000.00 per month

Ability to commute/relocate:

- กรุงเทพมหานคร: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you a Bachelor's Degree Holder?
- Do you have up to 2 years of working experience in leading a team?
- Are you a Native Japanese?



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