Senior Associate IT Data Centre Operations Analyst

3 months ago

ชลบร, Thailand NTT DATA Full time

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.

**Your day at NTT DATA**

This role may also be involved in IT infrastructure projects, monitoring network stability, and coordinating tasks with vendors and internal teams to maintain efficient data center operations.

**What you'll be doing**

**Key Responsibilities**:

- Follows operational processes and ensures that IT services and infrastructure meets operational service level agreements (SLAs).
- Provides non-routine technical support for computer / IT data center operations, including troubleshooting software and hardware failures.
- Performs installation, repair, and preventative maintenance of computer systems and related technologies.
- Tracks and records system performance and utilization metrics.
- Analyses IT systems to identify areas for improvement and developing solutions to optimize business processes and IT operations.
- Participates in the development of IT infrastructure projects.
- Maintains access control, data integrity, and file system security for computer / data center environment.
- Performs any other duties as required by the IT Operations management team.

**Knowledge and Attributes**:

- Developing proficiency in hardware and software systems like servers, networks and databases.
- Ability to collect and analyse system performance data to identify issues and improve IT systems.
- Ability to effectively communicate technical information to non-technical people.
- Good communication skills, both written and verbal.
- Good analytical and problem-solving skills to troubleshoot issues and devise efficient solutions.
- Developing project management skills.

**Academic Qualifications and Certifications**:

- Bachelor's degree or equivalent in Computer Science or Information Technology or related field.
- Relevant vendor certifications such as ITIL foundation.
- Additional beneficial certifications such as CNET and CDCDP etc.

**Required Experience**:

- Moderate level experience in a similar role, with strong understanding of IT and data center operations.

**Workplace type**:
On-site Working

**About NTT DATA**

**Equal Opportunity Employer

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