Supply Chain Order Fulfillment
7 months ago
Our client is a leading manufacturer of aircraft tires.
The Supply Chain Order Fulfillment (Senior Staff) will be reporting directly to the Assist Manager - Order Fulfillment and will be responsible for the activities around customer service and logistics to support local and export business and the following key functions:
- Establishing central coordination of customer service activities with the Sales Team, Finance, Production, and Warehouse.
- Contacting transportation companies and arranging delivery to local customers.
- Ensuring proper, timely, and high-quality processing of customer orders in Asia Pacific Countries with the aim of optimal order processing in terms of customer satisfaction and sales distribution support
- Acting as a focal contact point for customer inquiries, ordering, shipment arrangement, and complaint handling.
- Working closely with internal departments and various parties to ensure the orders and delivery are processed properly.
- Being responsible and monitoring all the handled inbound shipment status from Asia Pacific customers.
- Managing and following up with carriers and freight forwarders on all shipping arrangements and ensuring all necessary trade documents are well in place.
- Actively participating in all process improvement activities and following through with all the set procedures and policies within the whole end-to-end supply chain process.
- Handling other Ad hoc tasks assigned by the Team Lead.
- Liaising with overseas sites and overseas customers regarding export shipments.
- Taking responsibility for ensuring all order management and delivery schedules are met promptly.
- Working closely with Internal and external parties to ensure smooth operation and achieve sales forecast and budget targets.
- Developing and maintaining positive customer relationships.
- Coordinating with customs brokers, freight forwarders, and express couriers regarding any issues relating to export shipments.
- Issuing shipping documents to customers, ensuring smooth and consistent support as well as the accuracy of docs before releasing to customers.
- Handling sample requests and arranging sample delivery if needed.
- Working with relevant departments to deal with customer complaints.
- Handling System data management (Customer Master) and EPR system logic flow from the supply chain user perspective.
**Qualifications**
- Bachelor’s degree in business administration, Supply Chain, or Logistics related discipline.
- 3-5 years overall working experience in manufacturing background is preferred. Self-starter with excellent communication skills.
- Knowledge in handling import & export shipments within Asia Pacific Region, order management, freight forwarding, and 3PL logistics experience.
- Work experience in warehouse management, inventory control, and distribution is a plus.
- Strong sense of job ownership, effective communication, and interpersonal skills.
- Good command of English, both written and spoken.
- Proficiency in MS Office software, ERP experience is required but not essential.
Our client offers a benefits package including a variable annual bonus, health insurance, a five-day working week, along with the opportunity to be part of this growing company.
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