Front of House Manager

3 days ago

กรงเทพมหานคร, Thailand Maximilian Hotel Praga Full time

**Front of House Manager (FOH) at Hotel Josef and Maximilian Hotel in Prague**

Often the first hello and the last farewell, our front office and guest relations team are the gatekeepers of Josef Rebel experience. You will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.

**Summary**

We are looking for an exceptional talent to manage our guest-focused Front Office and Guest Services teams as well as to be responsible for the entire lobby area.

FOH and its team are the ambassador of Hotel Josef by providing an excellent first impression, at every touch point.

The FOH is responsible for overseeing all front desk operations and guest services delivery, ensuring that all hotel standards and procedures are fully implemented and maintained. The role involves managing staff, optimizing guest satisfaction, and maintaining operational efficiency in the department.

**What You’ll Do**:

- Leadership and Management: supervise the front office team members to ensure they deliver excellent customer service. This includes hiring, training, scheduling, and evaluating staff performance; supervising workload during shifts; perform Duty Manager duties and other duties requested by management.
- Guest Experience & Services: ensure guests receive prompt, professional attention and personal recognition throughout their stay. Handle guest complaints efficiently while maintaining a high level of service. Monitor all V.I.P 's special guests and requests, in synergy with the Guest Services Manager.
- Lobby Management: ensure the hotel lobby is always in immaculate condition, including but not limited to elevator, entrance, hallway, common area, etc. Maintain a perpetual presence on the Reception and Lobby Area throughout the hours of the shift.
- Operational Management: oversee the operation of all aspects of the front desk functions, including check-in/check-out processes, room assignments (according to the reservation requests and guests needs) and information provision to guests; review daily front office work and activity reports generated by Night Audit; review Front office log book and guest feedback on a daily basis; maintain an organized and comprehensive filing system with all documentation.
- Communication: liaise with other departments to ensure seamless service delivery. Communicate effectively with housekeeping regarding room status updates and with maintenance on any reported issues.
- Compliance & Quality Assurance: maintain strict adherence to all relevant laws and regulations governing hotel operations (including health & safety). Ensure that front office operations meet the brand’s standards through regular audits and quality assurance measures.
- Training & Development: develop ongoing training programs to ensure that the front office team has up-to-date knowledge of hotel policies and procedures as well as current trends in hospitality customer service.
- Problem-Solving: act as an escalation point for issues beyond the scope of frontline staff capabilities; resolve complex problems arising from guest complaints or operational challenges swiftly; organizing special requests and communicate with all departments within the hotel to ensure that our guests receive the highest standard of service.

**Requirements**:
**Who You Are**:

- At least 3 years of previous professional experience in the same role of an ultra-luxury brand, preferably at international level;
- Bachelor’s degree in Hospitality Management or related field preferred.
- Strong leadership skills with an ability to motivate teams.
- Excellent communication skills, both verbal and written.
- Proficiency with hotel management software
- Ability to work flexibly under pressure in a fast-paced environment.
- Fluent in English; knowledge of additional languages is an advantage due to international clientele.
- Exceptional organizational skills with great attention to detail.

  • Front of House Manager

    6 months ago

    กรุงเทพมหานคร, Thailand Aman Group Sarl Full time

    Front of House Manager - Bangkok, Thailand - Front Office - 2083 **Job Description**: **AMAN** At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of...

  • Front of House Manager

    8 months ago

    กรุงเทพมหานคร, Thailand Aman Full time

    Aman: At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and...

  • Front of House แคชเชียร์

    6 months ago

    วัฒนา, กรุงเทพมหานคร, Thailand บริษัท เทสท์ แพสชั่น จำกัด Full time

    แชร์ เก็บงาน พิมพ์งาน ร้องเรียน สมัครงาน Front of House แคชเชียร์ ประจำร้าน Kizuna รับสมัครด่วน สถานที่ปฏิบัติงาน :...

  • Front of House แคชเชียร์

    2 months ago

    วัฒนา, กรุงเทพมหานคร, Thailand บริษัท เทสท์ แพสชั่น จำกัด Full time

    แชร์ เก็บงาน พิมพ์งาน ร้องเรียน สมัครงาน Front of House แคชเชียร์ ประจำร้าน Kizuna รับสมัครด่วน สถานที่ปฏิบัติงาน :...

  • Front Office Manager

    7 months ago

    กรุงเทพมหานคร, Thailand Avani Full time

    **Company Description** Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter. You will oversee the day-to-day operations of the Front Office, maintaining Front Office and brand standards and maximizing the quality level of...

  • Manager, Front Office

    6 months ago

    กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **Job Number** 24017751 **Job Category** Rooms & Guest Services Operations **Location** The Athenee Hotel a Luxury Collection Hotel Bangkok, 61 Wireless Road (Witthayu), Bangkok, East Java, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front...

  • Front Office Manager

    5 days ago

    กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **Additional Information** **Job Number**24211722 **Job Category**Rooms & Guest Services Operations **Location**Marriott Executive Apartments Bangkok Sukhumvit 50, 908 Sukhumvit Road, Soi 50, Bangkok, Bangkok, Thailand, 10110 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in...

  • Front Office Manager

    6 months ago

    กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **Job Number** 24054964 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Bangkok Ratchaprasong Hotel, 518/8 Ploenchit Road, Bangkok, Bangkok, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and...

  • Front Desk Manager

    2 months ago

    กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **Additional Information** **Job Number**24182660 **Job Category**Rooms & Guest Services Operations **Location**Ritz-Carlton ResidencesBangkok, 114 Naradhiwas Rajanagarindra Road Silom, Bangkok, Bangkok, Thailand **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front...

  • Front Office Manager

    3 months ago

    กรุงเทพมหานคร, Thailand Hilton Full time

    Front Office Manager With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Front Office Manager

    2 months ago

    กรุงเทพมหานคร, Thailand Hilton Full time

    Front Office Manager With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Front Office Manager

    6 months ago

    กรุงเทพมหานคร, Thailand Hilton Full time

    Front Office Manager With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Assistant Front Office Manager

    1 month ago

    กรุงเทพมหานคร, Thailand Hilton Full time

    Assistant Front Office Manager With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton...

  • Asst Front Office Manager

    3 months ago

    กรุงเทพมหานคร, Thailand Hilton Full time

    Asst Front Office Manager With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Front Office Manager

    6 months ago

    กรุงเทพมหานคร, Thailand Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Sunior Assistant Front Office Manager

    7 months ago

    กรุงเทพมหานคร, Thailand SO Bangkok Full time

    **Job Description**: - During his/her duty the Junior Assistant Front Office Manager is expected to lead as an example in terms of appearance, attitude, equity & professionalism. His/her main role is to ensure the proper work of the overall Front Office operations (Front Desk, Club Signature, Concierge, Guest Relations, Operator and Business Centre). - The...

  • Assistant Front Office Manager

    6 months ago

    กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **Job Number** 24018905 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Bangkok, 159 Rajadamri Road, Bangkok, Bangkok, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that is responsible for leading and...

  • Assistant Front Office Manager

    8 months ago

    กรุงเทพมหานคร, Thailand Anantara Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Sale Manager

    6 months ago

    กรุงเทพมหานคร, Thailand Ancor Full time

    **Sales Manager (Luxury Landed Housing)** **Client company**:Our client is a leader in real estate & property in Thailand. **Job Highlight** - Bachelor's degree in Business Administration, Real Estate, or a related field - +5 years of experience of sales experience in real estate, luxury landed housing is preferred. - Good interpersonal skill, Team player...

  • Front Office Trainee

    6 months ago

    กรุงเทพมหานคร, Thailand Aman Group Sarl Full time

    Front Office Trainee - Bangkok, Thailand - Front Office - 2384 - Aman Nai Lert **Job Description**: **POSITION OVERVIEW** We are currently seeking a passionate and enthusiastic individual to join our Front Office team as a Front Office Trainee. This role offers a unique opportunity for individuals interested in launching their career in the hospitality...