Guest Service Supervisor

4 months ago


กรงเทพมหานคร, Thailand Anantara Vacation Club Full time

**Company Description**
A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.
**Job Description** Position Overview**

The Guest Service Supervisor works at assigned locations and events, speaking to Customers in order to persuade them to attend a sales presentation with Anantara Vacation Club. They work closely with the general public, and with hotel colleagues.

The Guest Service Supervisor oversees all Guest Service Representative locations to ensure the production of qualified tours through direct bookings, lead generation or package sales and oversees all the operational delivery of various on-site programs and campaigns. They work in accordance with budget targets established for each of AVC’s Preview Centre.

**Key Responsibilities**

Ensure the following, both for you personally and for the GSRs under your leadership:

- Be the face of the company in the marketplace at your designated work locations.
- Know the package and rewards you are promoting to the public in appreciation of attending a preview presentation.
- Know the Preview Centre locations and assist the customer with maps and directions on how to get to their selected Preview Centre.
- Complete necessary paperwork for tour bookings generated during your designated shift.
- Call your booked guests the night prior to their preview date to confirm their attendance if required.
- Ensure sufficient collateral is in good condition and working order.
- Ensure your work location is neat and tidy.
- Attend scheduled team meetings.
- Phone Marketing Administration with tour bookings generated during your designated shift.
- Drive tour delivery from GSR, In-House, Referrals and all booth attendances.
- Drive potential qualified prospective leads from all GSR sites.
- Drive potential minivacation packages (hotel linkage) from specific GSR sites where Hotel Linkage mechanism is applicable.
- #LI-PS2

**Qualifications** Key Performance Indicators**:
Performance reviews will be conducted on a regular basis and may require coaching programs to enhance skills and overall productivity. This position will be measured against the following criteria:

- Achieving budget requirements in relation to qualified tours, leads and package sales.
- Level of spoken English, and other targeted languages as required.
- Demonstrating confidence and personality to repeatedly open new conversations with potential customers from all over the world.
- Self motivation and focus on meeting targets.
- Maintaining associate satisfaction with their role through motivation & morale building.
- Ability to work well in a 5-star environment, ensuring that AVC operational standards are met in relation to Team Values and Goals in dealing with internal and external contacts of AVC.
- Displaying personal motivation and effort to assist in the smooth operations and profitable performance of all promotional events.
- Demonstrating willingness to always improve knowledge

**Additional Information** Working Days and Hours**

Your working days are a minimum of 5 days per week. Your working hours must be flexible depending on the reasonable demands of the business.

By signing below you are verifying you have read all of the above and will abide by all points of the Job Description to the best of your ability



  • กรุงเทพมหานคร, Thailand Hilton Full time

    Guest Service Supervisor A Guest Service Executive supervises the Front Office Team (Guest Service Agents, Operators and Bell Attendants) to ensure that our Guests receive an exceptional experience from check-in through check-out. **What will I be doing?** As a Guest Service Executive, you are part of the Front Office Team which is the main connection...


  • ปทุมวัน, กรุงเทพมหานคร, Thailand MOVENPICK Full time

    **Company Description** Join** us at Accor, **where** life pulses **with** passion!** As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all...


  • กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **Job Number** 23201802 **Job Category** Rooms & Guest Services Operations **Location** The Athenee Hotel a Luxury Collection Hotel Bangkok, 61 Wireless Road (Witthayu), Bangkok, East Java, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins,...


  • กรุงเทพมหานคร, Thailand Anantara Full time

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...


  • กรุงเทพมหานคร, Thailand Minor International Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...


  • กรุงเทพมหานคร, Thailand Avani Full time

    Company Description Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter. **Job Description**: In this role you are a key ambassador for the hotel and the brand, and will work to create one of the most powerful first impressions...


  • กรุงเทพมหานคร, Thailand MINOR Hotels Full time

    In this role you are a key ambassador for the hotel and the brand, and will work to create one of the most powerful first impressions for our guests. You will have a friendly and outgoing personality, and a genuine interest in meeting and taking care of guests from all over the world. You will be an information provider, diplomat, salesperson, hotel...


  • กรุงเทพมหานคร, Thailand UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...


  • กรุงเทพมหานคร, Thailand Anantara Vacation Club Full time

    **Company Description** A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come. **Job Description** Position Overview** The Guest Service...


  • กรุงเทพมหานคร, Thailand Avani Full time

    **Company Description** Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter. In this role you are a key ambassador for the hotel and the brand, and will work to create one of the most powerful first impressions for our guests....


  • กรุงเทพมหานคร, Thailand 1599 New Petchaburi Road Full time

    **Job Description**: - Ensures guests have a smooth running stay at the hotel. - Providing a warm, friendly welcome and fond farewell to all guests, organises the customer welcome and care provided by team. - Supervises the work of the receptionists on team. - Helps meet the department's quantitative and qualitative targets. - To ensure the guests are 100%...


  • กรุงเทพมหานคร, Thailand Avani Hotels and Resorts Full time

    Previous experience in Front Office or Guest Services. Good Communication skills. Experience with Front Office Systems. Good English skills, both written and spoken. **Job skills required**: English, Good Communication Skills

  • Guest Service Agent

    3 months ago


    กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **Job Number** 24024772 **Job Category** Rooms & Guest Services Operations **Location** Royal Orchid Sheraton Hotel & Towers, 2 Charoen Krung Road Soi 30 (Captain Bush Lane), Bangkok, Bangkok, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Greet and escort guests to rooms....


  • กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **Job Number** 24019955 **Job Category** Rooms & Guest Services Operations **Location** Sathorn Vista, Bangkok - Marriott Executive Apartments, 1 Sathorn Soi 3 South Sathorn Road, Bangkok, Bangkok, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Welcome to our family** As a...

  • Guest Services Agent

    4 months ago


    กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **Job Number** 23197949 **Job Category** Rooms & Guest Services Operations **Location** The Westin Grande Sukhumvit Bangkok, 259 Sukhumvit Road, Bangkok, East Java, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and...


  • กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **Job Number** 24073483 **Job Category** Rooms & Guest Services Operations **Location** Bangkok Marriott Marquis Queen’s Park, 199 Sukhumvit Soi 22, Bangkok, Bangkok, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist staff with expediting problem payments (e.g.,...

  • Guest Services Officer

    3 months ago


    กรุงเทพมหานคร, Thailand AirAsia Full time

    **Your Responsibilities** This position reports to the Guest Service Duty Executive. The Guest Service Officer shall also maintain the highest level of safety, security, and service standards for ground operations. **Your Duties** - To ensure the smooth daily operations by Guest Services at Check-in counter, Gate Management, Arrival Hall and also to...

  • Guest Services Agent

    4 months ago


    กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **Job Number** 23197313 **Job Category** Rooms & Guest Services Operations **Location** Royal Orchid Sheraton Hotel & Towers, 2 Charoen Krung Road Soi 30 (Captain Bush Lane), Bangkok, Bangkok, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins,...


  • กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **Job Number** 24080144 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Bangkok Ratchaprasong Hotel, 518/8 Ploenchit Road, Bangkok, Bangkok, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form...


  • กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **Job Number** 24024675 **Job Category** Rooms & Guest Services Operations **Location** Bangkok Sukhumvit 101 - Marriott Executive Apartments, 3029 Sukhumvit Road, Bangkok, Thailand, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest...