IT - Service Owner Security (Apac)

2 weeks ago


กรงเทพมหานคร, Thailand Syensqo Full time

Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

**_Job overview and responsibilities_**

This strategic role involves overseeing the entire lifecycle of the above products from conception to termination including maintenance in operational condition.

Additionally, this role includes managing several engineers and third parties (contract, MSP ) to deliver services.

Key Responsibilities:

- Understand the business needs of the services you own by interacting with relevant parties inside the organization
- Establish a product roadmap including functional and technical aspects
- Conduct and track budget for each product
- Measure the TCO and maintain it overtime
- Serve as the primary contact inside the organization for your portfolio including business needs, improvements, requests
- Responsible for establishing and maintain the service catalog including workflow and process
- Provide KPI to management about your portfolio activities
- Manage contracts including renewal or RFP with purchasing dept and third parties
- Responsible for maintaining asset management of your product including CMDB
- Develop and implement strategies for effective user adoption of new IT solutions, ensuring alignment with business objectives and user needs.
- Design and deliver training programs and materials to facilitate smooth transitions to new technologies and systems.
- Foster a culture of innovation and continuous learning, encouraging feedback and suggestions from users to enhance IT solutions.
- Manage a team of engineers and contractors to deliver your services
- Implement and monitor experience-based KPIs to assess the success of IT solutions from the user's perspective, driving continuous improvement in IT service delivery.
- Provide security measure to make sure that your products have a high level of security
- Conduct security audit (including pentest) each year
- Make regular reports to cyber security team to show the security level of your products
- Make sure SLAs are met in operational and service request.

**_Education and experience_**
- Bachelor’s degree in Information Technology or a related field.
- Minimum of 8 years of experience in IT, with at least 3 years focused on product management specialized in network and security
- Proven track record of successfully leading large-scale IT products
- Strong understanding of network and security landscape in large company

**_Skills and behavioral competencies_**
- Exceptional communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
- Excellent analytical and problem-solving abilities, with a focus on user experience and satisfaction.
- Ability to work in a fast-paced, dynamic environment, managing multiple priorities simultaneously.
- Fluent in English, with additional languages considered an asset.

**_Language skills_**

**_ English_**
- Be part of and contribute to a once-in-a-lifetime change journey
- Join a dynamic team that is going to tackle big bets
- Have fun and work at a high pace
- Have a high level of autonomy

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