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E-commerce Manager

4 months ago

กรงเทพมหานคร, Thailand Discova Full time

**Job no**: 523133
**Brand**: Discova
**Work type**: Full time
**Location**: Bangkok, Thailand
**Categories**: Wholesale & Product

**About the Opportunity**

As Discova’s E-commerce Manager, you will have the opportunity to drive sales and maximise yield for our day tours and experiences, transfers and other Discova-operated and contracted experiences across Asia, primarily sold through online travel agencies (OTAs). Your expertise in e-distribution will be instrumental in creating compelling offers that sell and showcase our tours on these channels via strategic account management tools and techniques.

This position offers an opportunity to break away from the traditional framework of the online distribution sector, explore your potential, and leverage your expertise in the field.

**Key Responsibilities**
- Curate and refine product listings, including descriptions, itineraries, and visuals, to maximize customer appeal and achieve product optimization
- Collaborate with operations to optimize product availability and pricing for real-time confirmation through proper inventory management.
- Underline the importance of strategic sales channel management in maximizing sales across direct, OTA, partnership, and internal channels, as it is a crucial aspect of increasing revenue and profitability. Establish and maintain strong relationships with OTAs and partners, identifying new opportunities for growth as part of the business development tasks connected to e-Commerce OGSMs.
- Monitor market trends, competitor activity, and pricing to inform decision-making according to market demands and wishes.
- Manage and develop a team of 2-4 direct reports, providing guidance, support, and performance reviews in various destinations.
- Implement a strategy to proactively drive guest reviews and engage with reviewers to enhance the product's value proposition.
- Highlight the role of effective inventory management and pricing strategies in maximizing group size and yield on tour departures, as it directly impacts revenue generation.
- Identify and explore opportunities for peripheral and auxiliary revenue generation.
- Champion cross-functional collaboration with operations, country management, commercial, customer experience, and marketing teams.

**About You**

The Essentials
- A minimum of 7 years of experience in the OTA segment, with a proven track record of success in acquiring and managing commercial partnerships.
- A sold in-depth knowledge of e-commerce travel platforms, content management systems, and online distribution channels.
- A sound understanding of Search Engine Optimalization and key word practices.
- Strong analytical skills and ability to leverage data to drive business decisions.
- Excellent English communication and interpersonal skills.
- Proficiency in cloud-based technologies Cloud booking software, channel manager and e-Distribution systems (API/XML Connectivity)
- A solid understanding of image formatting and editing.

The attributes
- A profound interest in exploring new places, cultures, and experiences.
- Capable of independently developing and implementing plans without extensive oversight.
- Familiar with the potential of direct API integration, though technical expertise is not required.
- Strong verbal and written English skills, with experience collaborating with diverse teams. Other languages are seen as an asset
- Demonstrated ability to contribute to team success and achieve business goals.
- A solution-oriented approach to challenges and obstacles.
- Capable of working independently and collaboratively, supporting team members to achieve shared objectives.
- Hands-on leadership style with a commitment to mentoring and guiding team members.
- Willingness to travel for business as needed.
- Personal alignment with Discova's mission and values.

**About Discova**

As a leading regional destination management company operating in numerous destinations across South, East, and Southeast Asia, joining the Discova team means being in your element.

Discova holds responsible travel at its core, working responsibly with customers, host communities and local business partners to offer the best value, highly rated experiences with customer satisfaction as a hallmark of their service. As a company, we provide thrilling global career advancement opportunities, a wonderful and supportive team culture, distinctive leave benefits, and social events that stand out in the industry.

Discova’s people are homegrown—95% are locals, blending local know-how with an understanding of what makes a Discova trip to their home country special.

To be part of the Discova family is to be in your element, and being in your element means being the best you can be in any situation, doing what you love, whatever your role, being valued for who you are and what you do, continuing to grow as the world changes, and joining a family that creates a world of possibilities.

**Work Perks**

What's in it for you: We