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Senior Group Service

1 month ago

กรงเทพมหานคร, Thailand ธนาคารไทยพาณิชย์ Full time

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**Job Description**:

- Provide professional support and investigate troubleshoot issues raised by customers.
- Response to technical support required on the assigned on-call basis and solve software incidents in production environment.
- Prompt response to technical support required on the assigned on-call basis.
- Ensure service level agreement is met in both resolution time and quality of update.
- Produces professional investigation report according to assigned service requests.
- Work closely with Software Development and Quality Assurance team to ensure that the issues are solved.
- Make recommendations for process improvements.

We're committed to bringing passion and customer focus to the business.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.