Junior Customer Service and Control Room

4 weeks ago

กรงเทพมหานคร, Thailand Urban Mobility Tech Co., LTD Full time

**Job Highlights**
- Shape the future of mobility
- Challenge, dynamic, great responsibility
- Work with talented People
- Come and challenge yourself, get great responsibilities, work with other talented people_

**_
What we look for:_**

If you want to challenge and discover yourself, while making positive impacts, join us. We are expanding rapidly and looking for a champion to shape MuvMi together. With our fast-growing pace, you can progress quickly (we mean compensation, responsibilities, and impact) and move to the next position within 1-2 years, if you are ready, willing, and able.

Customer Service (Control Room/CS)**

**Key responsibilities**

Your main responsibilities will include (60% MuvMi, 40% Tuk Tuk Hop and others), but not limited to:

- Control and manage all services provided by MuvMi to be in accordance with service standards.
- Connect Partner and/or client with the Business team.
- Greet and manage our Tuk Tuk Hop customers and private tour
- Having emotional effectiveness (e,g., be polite, and be rational) in communications with both drivers and customers.
- Coordinate and support drivers, customers, and relevant teams to ensure smooth and timely service.
- Control and coordinate with the on-site teams to provide services orderly and smoothly.
- Able to control and coordinate other tasks as needed.
- Coordinate to improve and develop systems for greater efficiency.
- Support the work of our Hero (i.e. drivers) to provide service to both B2B and B2C customers according to the standards.
- **Able to work in shifts (e.g., 6:30 - 15:30, 10:30 - 19:30, 13:30 - 22:30 - but not limited to)**:

- Capable of addressing ad-hoc issues promptly and efficiently, while adhering to operational standards.

**Qualifications**
- Bachelor’s Degree or Higher.
- Fresh graduates are welcome.
- Experience in hospitality or/and tour agencies would be an advantage.
- Able to work in shifts.
- Systematic thinking. Enjoy troubleshooting.
- Enjoys challenges and embraces change. Adaptable to diverse work environments.
- Service mind, well organized and detail oriented. Be comfortable with numbers is a plus
- Able to communicate in English is** strongly**preferable.

**Who we are**

We are a transportation tech company with extensive experiences in both software and hardware. Currently, our flagship products are MuvMi and TukTuk Hop, which since the 2018 launch, have served over 8.5 million trips with 600+ Electric Vehicles. With positive feedback from our pilot, we are rapidly expanding our service in Bangkok and many cities in Thailand. We believe that we can change how people mobilize around cities in South East Asia. We are looking for leaders and champions to help us grow.

We are a small (90+ people) and agile team. We make things happen and are looking for similar entrepreneurial spirits to join our team.

**Why us**:

- Utilize your skills to solve meaningful problems. We are passionate about the problems that we are solving. They will impact many lives including yours
- Work with a talented team. A couple of us had worked in Silicon Valley and at Boston Consulting Group. Our team also went to Stanford, Cambridge, RWTH-Aachen. Some have gold medals from Chulalongkorn University
- Grow quickly, gain responsibility and learn to take lead
- Opportunity to see how your products impact other people’s lives
- Flexible hours that suits your lifestyle with good compensation
- We take pride in people's development. We care about you and how you will grow from working with us

**Office location & work hour**
- Head office in Pradhiphat area (BTS Ari) and Thamaraj

**Compensation & Benefits**
- Provident fund
- Shuttle service (MuvMi) from BTS stations
- Annual Leave package
- Health insurance & Social welfare
- Learning budget
- Performance based bonus
- Team building activities

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