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End User Support

1 month ago

พญาไท กรงเทพมหานคร, Thailand บริษัท ไทยยูเนี่ยน โฟรเซ่น โปรดักส์ จำกัด (มหาชน) Full time

**Thai Union Group Public Company Limited**

**Position: End User Support (Section Manager)**

**Job responsibility**:
As Premier Executive:

- Perform remote troubleshooting through diagnostic techniques and pertinent questions related to hardware and/or software issues
- Determine the best solution based on the issue and details provided by customers
- Provide workable solutions to solve immediate work problems
- Walk the customer through the problem-solving process
- Actively supports new initiatives and tries different ways of doing things
- Learn from others’ experiences
- Provide needed information on IT products or services
- Make suggestions and implement improvements to personal work processes
- Coordinate with team members or other IT team or IT parties for solving any IT issues.
- Identify and escalate situations requiring urgent attention
- Identify and suggest possible improvements on procedures
- Follow-up and update customer status and information
- Manage and plan for ad-hoc tasks, meetings related with projects.
- Act as a team coordinator for project or software implementation or required policies.
- Optimize and improve IT Service Desk processes/procedures for effectiveness and efficiency.
- Able to provide IT policy/ procedures to newcomers/executives.
- Facilitate, operate and support video conferencing systems and services in support
- Create mass communication, documentation and manuals for supported hardware and software as needed

As Mobile Administrator:

- Manage mobile inventory including request, change and deactivate activities.
- Work closely with third party for mobile service providers to stay focus on support and service to company.

**Job Qualifications**:

- Bachelor's degree in Business Administration IT Filed or Computer Sciences or Computer Engineering or related fields
- Minimum 2 years of experience as an IT Help Desk Technician
- Strong service mind
- Customer-oriented and cool-tempered
- Interpersonal skills that will allow for effective communication and negotiation
- Good understanding of computer systems, mobile devices and other tech products
- Good English & Thai communication skill with demonstrated clarity in both spoken and written words
- Hands on experience with diagnosing and resolving basic technical issues
- Ability to diagnose and resolve basic technical issues
- Proven experience as a help desk technician or other customer support role
- Be able to deliver results through efficient planning and excellent problem solving
- May have to support after office hour or during weekend/holiday

**Benefits and Welfare**:

- Bonus
- Provident Fund
- Diligence allowance
- Annual health check program
- Group insurance
- Medical allowance
- Other allowance (Company policy)
- Expense allowance and pension allowance
- Uniform
- Training Course
- Travelling allowance / Recreation activities

**Work Date**: Monday to Friday

**Work Location**: Office Bangkok : 979/12 M Floor, S.M.Tower, Phaholyothin Road,Phayathai Sub-district, Phayathai, Bangkok 10400

**Contact**:66(0) 61-386-4324