Senior Mis and Support Officer

6 months ago

กรงเทพมหานคร, Thailand United Overseas Bank (Thai) PCL - UOB Full time

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.
Our history spans more than 80 years. Over this time, we have been guided by our values Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

**About the Department**:
The **Data Management Office and Big Data Analytics** function answers the demand for quality and credible data across the Group.
Data Management Office**
We govern the use of data across the Group and provide guidance for data management and usage. This optimises the value of data to enable smarter, faster and more accurate decision-making as well as improve operational efficiency. Above all, we ensure adherence to all data governance standards as determined by regulators.
Big Data Analytics**
We are a centralised analytics function that supports Group-wide business units and their analytical needs. We aim to establish ourselves as an analytics centre of excellence and drive analytics adoption and the utilisation of new big data technology across the Group. Our key areas of service range from business intelligence, strategic analytics to data science.
Monitor calls for existing agents by weekly and new agents by daily then give agent feedback and evaluate agents performance and work with inbound team for strength / weakness of agent as well as provide corrective action.
Provide service quality report, complaint/ complimentary report, SLA and any assigned report by daily / weekly / monthly.
Coordinate with CEA (Customer Experience and Advocacy) to resolve customer complaint and NPS in effective and timely manner, provide corrective action and recommend quality improvement.
Support perform report checking for maintenance task from Team and supports and attends in Project assignment (if any)
Bachelor Degree from any major
Minimum of 3-5 years of related work experience
Computer Literacy (MS Word, Excel and Power Point)
Good command of English

**Be a part of UOB Family**:

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