Senior Mis and Support Officer

2 weeks ago

กรงเทพมหานคร, Thailand United Overseas Bank (Thai) PCL - UOB Full time

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.
Our history spans more than 80 years. Over this time, we have been guided by our values Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

**About the Department**:
The **Data Management Office and Big Data Analytics** function answers the demand for quality and credible data across the Group.
Data Management Office**
We govern the use of data across the Group and provide guidance for data management and usage. This optimises the value of data to enable smarter, faster and more accurate decision-making as well as improve operational efficiency. Above all, we ensure adherence to all data governance standards as determined by regulators.
Big Data Analytics**
We are a centralised analytics function that supports Group-wide business units and their analytical needs. We aim to establish ourselves as an analytics centre of excellence and drive analytics adoption and the utilisation of new big data technology across the Group. Our key areas of service range from business intelligence, strategic analytics to data science.
Monitor calls for existing agents by weekly and new agents by daily then give agent feedback and evaluate agents performance and work with inbound team for strength / weakness of agent as well as provide corrective action.
Provide service quality report, complaint/ complimentary report, SLA and any assigned report by daily / weekly / monthly.
Coordinate with CEA (Customer Experience and Advocacy) to resolve customer complaint and NPS in effective and timely manner, provide corrective action and recommend quality improvement.
Support perform report checking for maintenance task from Team and supports and attends in Project assignment (if any)
Bachelor Degree from any major
Minimum of 3-5 years of related work experience
Computer Literacy (MS Word, Excel and Power Point)
Good command of English

**Be a part of UOB Family**:

  • Mis Officer

    2 weeks ago

    ปทุมวัน, กรุงเทพมหานคร, Thailand บริษัท เตียวฮงสีลม จำกัด Full time

    วันนี้ - คุณสมบัติพื้นฐาน - งานประจำ, งานตามสัญญาจ้าง รายเดือน/รายปี- 1 - 3 ปี- กทม. (ปทุมวัน)- ปริญญาตรี- สามารถเจรจาต่อรองได้-...

  • Mis Officer

    4 weeks ago

    กรุงเทพมหานคร, Thailand KLeasing Full time

    About Us KASIKORN LEASING COMPANY LIMITED (KLeasing) is the wholly-owned subsidiaries of KASIKORNBANK, which holds 99.99 percent of KLeasing shares. KLeasing was established in 2005 to provide hire purchasing financing to individual and business customers, with Auto Loans for New Car, Used Car, Car to Cash, Dealer Floorplan and Financial...

  • Mis

    4 weeks ago

    กรุงเทพมหานคร, Thailand Human Alliance Co. Full time

    IT Support & MIS Officer **คุณสมบัติ** - เพศชาย/หญิง อายุ 24-32 ปี - วุฒิการศึกษาปริญญาตรี สาขาเทคโนโลยีสารสนเทศ วิทยาการคอมพิวเตอร์...

  • Head of Mis

    2 weeks ago

    กรุงเทพมหานคร, Thailand Experis Thailand Full time

    Location- Bangkok- Job type- Permanent- Job reference- BBBH33257_1670387113- Salary- THB 90,000 - 130,000 / month- - OVERALL PURPOSE: - To lead and coordinate the production of management information systems which meet the requirements of the Management Team and other teams such as Operations and Finance. - To be responsible for the development,...

  • Senior Mis and Support Officer

    2 weeks ago

    กรุงเทพมหานคร, Thailand United Overseas Bank (Thai) Public Company Limited Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

  • Mis Analyst

    3 weeks ago

    ดินแดง, กรุงเทพมหานคร, Thailand บมจ.ธนาคารไทยเครดิต เพื่อรายย่อย Full time

    รายละเอียดงาน **รูปแบบงาน **:งานประจำ**จำนวนที่รับ **:1 ตำแหน่ง**สถานที่ปฏิบัติงาน **:กรุงเทพมหานคร(เขตดินแดง)**เงินเดือน(บาท)...

  • Assistant Manager, Mis

    2 weeks ago

    กรุงเทพมหานคร, Thailand Prudential plc Full time

    Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...

  • Mis

    2 weeks ago

    พญาไท, กรุงเทพมหานคร, Thailand บริษัท เงินติดล้อ จำกัด (มหาชน) Full time

    **รายละเอียดงาน**: **รูปแบบงาน **:งานประจำ**: **จำนวนที่รับ **:1 ตำแหน่ง**: **สถานที่ปฏิบัติงาน **:กรุงเทพมหานคร(เขตพญาไท)**: **เงินเดือน(บาท)...

  • Risk Mis Officer

    2 weeks ago

    กรุงเทพมหานคร, Thailand United Overseas Bank (Thai) Public Company Limited Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

  • Risk Mis Officer

    2 weeks ago

    กรุงเทพมหานคร, Thailand United Overseas Bank (Thai) PCL - UOB Full time

    United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our...

  • Compliance Department Officer

    2 weeks ago

    กรุงเทพมหานคร, Thailand PRTR Full time

    Our client is an Insurance company. **Roles & Responsibilities** - Supporting the senior compliance in coordinating and implementing project deliverables. - Carrying out project-related tasks as assigned. - Supporting administrative tasks e.g. project progress, presentation for management, meeting minutes. - Coordinating with relevant functions and...

  • Risk Mis Officer

    7 days ago

    กรุงเทพมหานคร, Thailand United Overseas Bank (Thai) PCL - UOB Full time

    Responsible for the management of information and reporting systems. Should be able to provide intelligent analysis by using all available and relevant data. Advanced automation skills and reporting. Ensures the data integrity according to information security and integrity policies. Correct design and execution of control mechanisms. Generates and maintains...

  • Mis Officer

    4 weeks ago

    กรุงเทพมหานคร, Thailand United Overseas Bank (Thai) Public Company Limited Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

  • พนักงานขาย Xiaomi(Mi)

    2 weeks ago

    วัฒนา, กรุงเทพมหานคร, Thailand บริษัท คอปเปอร์ ไวร์ด จำกัด (มหาชน) Full time

    รายละเอียดงาน **รูปแบบงาน **:งานประจำ**จำนวนที่รับ **:ไม่ระบุ**สถานที่ปฏิบัติงาน **:กรุงเทพมหานคร(เขตวัฒนา,เขตปทุมวัน)**เงินเดือน(บาท)...

  • (Mgr.) Tester

    2 weeks ago

    ภาษีเจริญ, กรุงเทพมหานคร, Thailand United Overseas Bank (Thai) PCL - UOB Full time

    Tester Collection System. MIS System. System Design. **Responsibilities**: To Support Collection systems enhancement (cover overall collection system ie. CACs, Autodialer, Voice recorder, BLS, LTS etc.). 1. Support System Design/ Enhancement with understanding of business requirements, functional specifications, and other project artifacts. 2. Preparing...

  • Officer - Senior Officer :

    1 week ago

    วัฒนา, กรุงเทพมหานคร, Thailand บริษัท บัตรกรุงไทย จำกัด (มหาชน) Full time

    **รายละเอียดงาน**: **รูปแบบงาน **:งานประจำ**: **จำนวนที่รับ **:ไม่ระบุ**: **สถานที่ปฏิบัติงาน **:กรุงเทพมหานคร(เขตวัฒนา)**: **เงินเดือน(บาท) **:20,000 -...

  • Senior Accounting Officer

    2 weeks ago

    กรุงเทพมหานคร, Thailand Dentsu Aegis Network Full time

    The purpose of this role is to perform and support the standard Operational Finance activities as detailed in the end to end transaction process documentation for which the role relates: Order to Cash; Purchase To Pay; Record To Report. Job Title: Senior Accounting Officer **Job Description**: N/A **Location**: Bangkok Brand: Dentsu Time Type: Full...

  • (Supervisor - Manager) Mis Call Center

    2 weeks ago

    ราชเทวี, กรุงเทพมหานคร, Thailand United Overseas Bank (Thai) PCL - UOB Full time

    Call Performance Analysis. Workforce Management. Support Call Center Team. Call Performance Analysis and Workforce Management.Ensures established key performance indicators are met by closely monitoring call statistics. Analyses call volume, call trends and call arrival patterns and report on any exceptional deviations. Participates in forecasting meetings...

  • Senior Casework Officer

    2 weeks ago

    กรุงเทพมหานคร, Thailand International Rescue Committee Full time

    **Requisition ID**: req41280 **Job Title**:Senior Casework Officer **Sector**:Resettlement **Employment Category**: Fixed Term **Employment Type**: Full-Time **Open to Expatriates**: No **Location**: Bangkok, Thailand **Background/Summary**: Founded in 1933, International Rescue Committee (IRC) is one of the world’s leading agencies working in...

  • Vnb Reporting Analyst

    1 week ago

    กรุงเทพมหานคร, Thailand FWD Insurance Full time

    About FWD Group FWD Group is a pan-Asian life and health insurance business with more than 12 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel about insurance. FWD’s customer-led and digitally enabled approach aims...