Suite Cleaning Agent
7 months ago
Report at work on time in the uniform provided, ensuring a neat and tidy appearance, according to the associate handbook.
Be able to work as a shift which is assigned by Suite Operation Supervisor.
Taking as an important issue that while providing the service into the guests room, Honesty, royalty with company and guests are always in mind.
To have a complete knowledge of the Club Residence’s Product, including room types, Number of apartments, and facilities.
To develop a close and harmonious working relationship with all Club Residence’s departments.
Collect daily worksheets, In house guests list including with expecting arrival Guest list.
Ensure all relative information is recognized on worksheet room status, VIP’s both Registered and arrivals and attend housekeeping morning meeting.
Ensure that using the cleaning chemical and machine matching with necessary working area.
Good knowledge of the guests amenity set up in the Guests room.
Know well of how to make up the Member room which is base on the company standard and policy.
Reporting immediately to Supervisor for Lost and Found of the member when found.
Maintain the floor storage room is in a neat and tidy status.
Collect Master Keys from LP each morning when entering the entrance. All keys are to be signed in and out.
Ensure floor storage are stocked to correct par levels.
Lock floor storages at all time and do not leave any equipment in front of the storages.
Report any damage or lost items in guest room to Suite Operation Supervisor
Record and report immediately of any room discrepancy.
Updating the guests room status immediately after the service.
Know well of how to use the electronic machine for cleaning.
Has a full understanding of set up in the guests room, such as amenity, kitchen ware and stationary and all other necessary supply.
Working closely with Suite Operation Supervisor for the smooth running of Service Operation.
Attending a training session as required, and also be able to join the Department Monthly Meeting as required too.
Well understand of Club Residence policies and procedures including with House Rules.
Report health/safety and security hazards to Suite Operation Supervisor or LP
Ensure that working area and Break Out Room are clean and tidy at all times.
Well understand and be able to demonstrate of how to operate for all electronic provided in each apartment ie. Washing Machine, Brower, Iron and Board, Coffee maker, Toaster, Electric Stove.
Keep an eye on and learning for the maintenance procedure in working area for working assets. ie, Vacuum Machine,
Checking stock for all office suppliers including guests stationery, and make sure that it is balance for the par stock and making a report to Lounge Service Supervisor to re-order once more stock is needed.
Taking as an important issue in handling with Member’s room Key and Elevator Key ( Please refer to Room Key’s Procedure and Elevator Key’s procedure )
Taking as a commitment with the company that all associates will keep a personal data of our Club Residence Members as a confidential.
Always showing an active & enthusiastic appearance to our members once requires and always providing some options for any kind of recommendation.
Plus any others extra tasks which is related to the position that might be assigned by the Club Residence later.
Perform tasks as required by management.
Be able to complete the daily minimum task assigned by supervisor, ie. Each working day to complete of 12 Credit of Guest room cleaning.
Always be careful not make any excessive noise in guestroom areas. This applied to all time of the day or night.
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