Senior Sales Operations Agent- Bangkok, Thailand

1 day ago

กรงเทพมหานคร, Thailand Qatar Airways Full time

Provide five-star service to Qatar Airways internal and external customers. Act as Qatar Airways product and process expert by supporting the team with daily complex sales operations tasks, including but not limited to Reservations and Ticketing, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration, and ensuring that activities are completed in a timely and efficient manner.

**Accountabilities**:

- Adhere to Standard Operating Procedures (SoPs) for sales operations functions established to ensure alignment to QR’s global sales/sales operations principles.
- Act as product knowledge expert for trade support tasks, supporting in more complex tasks reservations, ticketing, FFP, oneworld, Beyond Business and Corporate queries.
- Assist Sales Operations Agents with their queries, and escalations to ensure efficiency and quality services.
- Maintain and generate reports as required by reporting Line Manager.
- Be the primary person in following up with customers and trade partners on enquiries, requests.
- Guide junior Sales Operations Agents, particularly new joiners, in QR processes and policies, to ensure smooth operations within the department.
- Perform other department duties related to his/her position as directed by the Head of the Department.
- Handle all sales operations activities including (but not limited to) Reservations and Ticketing, Refunds, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration.
- Take primary responsibility within the department in the processing of refunds, issuance/reissuance of tickets, ensuring smooth handling of all cases within purview.
- Make new reservations and changes to existing reservations, quoting the correct fares and rules of carriage
- Support Travel Agencies with reservations related activities
- Support the development of the Beyond Business customer pipeline by taking the lead in activities related to the qualification of new leads that can be delivered to the sales team for follow up.
- Communicate with customers or QR account managers for documentation completion.
- Produce reports for relevant markets and share monthly performance reports.

**Be part of an extraordinary story**

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible

**Qualifications**:

- High School Qualification with Minimum 2 years of job-related experience
- Experience in any of these fields: reservations/ticketing, sales support, group sales, tariffs, distribution, business analysis.
- PC literate with very good knowledge of MS Office (Word/PowerPoint/Excel).
- Good knowledge of airline processes (e.g. Pricing/Distribution technology), systems (e.g. Amadeus, GDSes) and travel industry in general
- Problem-solving skills, efficiency-oriented mindset

**_You must have the legal rights to live and work in Thailand to be considered for this role_**

**About Qatar Airways Group**

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

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