Manager, Local Settlement

4 weeks ago

กรงเทพมหานคร, Thailand Standard Chartered Full time

**JOB SUMMARY**

**Job Purpose**
To manage and control the settlement team involved in handling Settlement functions with following objectives:
- Maximizing productivity
- Ensuring that efficient and good quality is provided to the customers to meet or exceed their expectations.
- Ensuring that operations are strictly compliance with local laws, regulations and Group Policies
- Maintaining a good level of control on transactional risk.
- No failed audits
- Backup function within a team to ensure the smooth operations.

**Interface with Customer / Relationship Managers / Business Unit**
- Ensure the highest levels of customer service and proactively seek improvement as per customers’ needs and requirements.
- Responsible for meeting or exceeding customers’ expectation.
- Cascade this relationship downward to all subordinates and accounts team.
- Maintain partnership like relationship with the Business unit / Relationship Managers and be responsive to their service requirements.

**Change Management**
- Ensure that system & procedural changes are implemented successfully and update in DOI.
- Assist in providing support for changes in processes.

**Freedom of decision making**
- Wide powers of decision making are required relative to Local Settlement transactions and business issues.
- Freedom within approved guideline for authorizing and releasing transaction within approved limits.

**RESPONSIBILITIES**
- Lead and manage the operation of the unit.
- Manage and control the function of Local Settlement team
- Ensure that operations are efficiently managed in strict compliance with local laws and regulations and in line with Group Operation Risk Policy
- Implement IT / IS development and enhancement to meet requirement of securities operations and provide reports to management and Group Network Management / Performance Management / Planning
- Liaise with SeCCuRe IS to ensure that enhancements are to specification, and are tested before implementation.
- To act as BCP coordinator and handle other related projects/tasks when required
- Monitor and control the operation within the unit to ensure that the Bank is not place at risk when in handling transaction and that highest standard of processing is maintained
- Provide information for risk management report and also review other Securities reports for purpose of monitoring and controlling
- Assist other team members when required
- Supervise and resolve all enquiries and problems to customers, relationship manager and subordinate.
- Supervise and manage Local Settlement team to execute all activities promptly by the relevant deadlines and respond to client’s instructions and enquiries relating to Local Settlement process.
- Provide direction and assist to manage Local Settlement team
- Assist other team members as required.

**Strategy**
- To build up service excellence, customers focus mindset and quality culture in the team
- Manage quality of client’s reporting and Local Settlement’s activities to achieve the highest levels of efficiency and cost effectiveness
- To provide and continuous improvement services related Local Settlement jobs to achieve client’s satisfaction.

**Business**
- Pay attention to changing market condition and practice, give suggestion to Unit Manager / Business units for assisting in Marketing, Operations and business strategy review.
- Prompt decision making to protect client’s interests and avoid losses to the Bank.
- The nature of the business is complex and changing. This requires keeping up to date with market regulation, changes, and practice.

**Processes**
- To review, manage and improve turnaround time of transactions to ensure that the service level meet the target standard at the least.
- Ensure Group objectives and instructions are cascaded to team members and feedback is provided to management for overall team effectiveness.
- Encourage team to propose the idea for improving the current work process and implement for achievement the highest levels of efficiency and cost effectiveness.
- Identify system and process improvement of productivity.

**People & Talent**
- Ensure continuous development of the team to manage and sustain long term viability.

**Risk Management**
- Effectively monitor and manage risks and controls of Local Settlement operations, so as to avoid loss to the Bank.
- Take responsibility for the proper control of safes and keys as laid down in the Group instruction circular
- Ensure compliance within the team to Group and Regulatory requirement.
- To effectively manage the risks so as to protect client’s and the Bank’s interest.
- Ensure adherence to SS Operations Manual and understanding of KCSA items pertain to Local Settlement
- Ensure compliance with sanctions procedure guideline and Anti Money Laundering policy.
- Act as a Money Laundering Prevention Officer and ensure appropriate internal controls and procedures for Money Laundering prevention are understood, functioning and report

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