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Ict Associate

4 weeks ago

กรงเทพมหานคร, Thailand UNITED NATIONS DEVELOPMENT PROGRAMME (UNDP) Full time

Grade Level: NPSA7
Office: Bangkok Regional Hub
Bureau: Regional Bureau of Asia and Pacific
Duty Station: Bangkok, Thailand
Contract Duration: 1 Year with Possibility for extension

Background

Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.

The United Nations Development Programme (UNDP) is the UN’s global development network, advocating for change and connecting countries to knowledge, experience and resources to help people build a better life. Under UNDP Bangkok Regional Hub, Operations Support Team provides operational support to Bangkok Regional Hub and UNDP Thailand Country Office. ICT sub-unit provides ICT Infrastructure and ICT support services to both offices.

**Responsibilities**:
Under the guidance and direct supervision of the ICT Specialist, the ICT Associate provides execution of ICT services in the Regional Hub and CO, implements ICT management systems and strategies, provides daily technical support to users of information management tools and technology infrastructure. The incumbent is responsible for review and advice on the use of new technologies that will enhance the offices’ productivity. The ICT Associate promotes a client-oriented approach.The ICT Associate works in close collaboration with Operations, Programme and project teams in the Regional Hub, UNDP Thailand, and UNDP HQs staff for resolving complex ICT-related issues; collaborates with Regional ICT Coordinator, Office of Information & Technology Management (ITM), and ICT Managers and other ICT Staff. Specific responsibilities include:
3.1 Ensures implementation of ICT strategies and introduction/implementation of new technologies focusing on achievement of the following results:
Compliance with corporate information management and technology standards, guidelines and procedures for the offices’ technology environment.Provision of inputs and elaboration of internal policies and procedures on the use of ICT. Elaboration of the content of internal Standard Operating Procedures in ICT in consultation with office management.Participate in development and update of the ICT annual plan.Provision of support to the use of Quantum (UNDP’s implemented system) functionality for improved business results and improved client services.

3.2 Ensures effective functioning of the Regional Hub and CO hardware and software packages focusing on the achievement of the following results:
Provision of advice on maintenance of equipment and acquisition of hardware supplies, making routine repairs and change of hardware electronic components.Ensure implementation of corporate UNDP systems.Provision of inputs for development of new software packages for high impact results (e.g. office management system, electronic registry, etc) as required.

3.3 Ensures efficient networks administration focusing on achievement of the following results:
Operation of network utility procedures defining network users and security attributes establishing directories, menus and drive-mappings, configuring network printers and providing user access. Ensure that the UNDP desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks

Troubleshooting and monitoring of network problems.

Response to user needs and questions regarding network access.

Maintenance of up-to-date parameters of information for the network clients and electronic mail.

Implementation of backup and restoration procedures for local drives.

Maintenance of backup logs. Organization of off-site storage of backups.

Maintenance of measures in place for business continuity and disaster recover processes and procedures including backup and restoration of both server and local storage facilities.

Timely LAN Infrastructure and Internet connectivity upgrade to meet UNDP requirements.

3.4 Provides web management services focusing on achievement of the following results:
Identification of the opportunities and ways of converting business processes into web-based systems to address the issues of efficiency (office management system, donor profile software, knowledge management systems).

Creation and maintenance of the offices’ intranet ensuring that the content is updated and meets the requirements of UNDP.

3.5 Provides administrative support focusing on achievement of the following results:
Provision of advice on and assistance in procurement of new equipment for t