Reservation Manager

2 weeks ago

Thailand InterContinental Full time

**Essential Duties and Responsibilities**
- Monitor the daily operations of reservations
- Control rooms inventory including allocation and reservations to areas of maximum yield and black out dates
- Develop and conduct rooms based marketing activities
- Track sales programs/promotions/advertising and provide feedback as necessary to relevant departments
- Track and establish pick up trends, occupancy history and market segment development to facilitate forecasting
- Monitor front office tracking of guest history data
- Create and maintain allotments
- Record and analyze guest questionnaires on a monthly basis
- Ensure accuracy of guest history and client profiles in Data Base
- Track market codes
- Load and maintain rates in IHG reservation system
- Maintain rate in Website
- Collate, maintain and distribute relevant information and data obtained from both existing sources (consultants, economic forecasters) and external sources
- Manage Hotel Bank and GDS close out/opening-up dates, if applicable
- Complete end of month sales report
- Prepare weekly sales strategy reports
- Ensure all Groups are contracted
- Conduct market research and analysis
- Monitor and evaluate contemporary sales and marketing initiatives and trends
- Monitor and evaluate economic, political and social issues/changes
- Report on competitor activity
- Chairs and conducts Sales Strategy meetings weekly or as directed by Regional Sales & Marketing Manager
- Participate in preparation of strategic plans for region
- Consider and comment on economic, political, social activity and trends which are likely to influence business outcomes
- Access and assess sales and marketing data
- Works with superior on manpower planning and management needs
- Works with superior in the preparation and management of the Department’s budget

**Required Skills -**
- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Problem solving, reasoning, motivating, organizational and training abilities.
- Good writing skills

**Qualifications -**
- Bachelor’s degree in Hotel Management, Business Administration, or related field preferred.

**Experience -**
- 3 years related experience or two years reservations/front office experience including management experience, or an equivalent combination of education and experience

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