Property Management Manager
2 months ago
**Leadership & Team Management**: Lead, coach, and motivate a team of service staff to achieve operational excellence and high customer satisfaction.
**Client Relationship Management**: Serve as the main point of contact for high-priority clients, ensuring their needs are met and addressing any escalations.
**Property & Tenancy Management**: Oversee day-to-day operations, and ensure professional management of client requests and communication, lease extensions (incl. payment collection), and check-ins / check-outs.
**Process Improvement**: Identify opportunities to improve internal processes and workflows to enhance efficiency and service quality.
**Reporting & Analysis**: Monitor team performance and KPIs, provide regular reports to senior management, and make data-driven decisions to improve operations.
**Tenant & Owner Retention**: Implement strategies to maintain high tenant and owner retention rates and grow company revenues through excellent service delivery.
**Qualifications**:
At least 3-5 years of experience in property management, tenancy management in Thailand, or a related field, with at least 2 years in a leadership role.
**Industry Knowledge**: Strong understanding of property management / tenancy management practices; preferred.
**Leadership Skills**: Proven ability to lead and manage a team, with strong interpersonal and communication skills.
**Customer service operations**: Proven track record in managing a team of >10 people to deliver excellent service (either call center or field operations).
**Customer Focus**: A customer-centric mindset with a passion for delivering outstanding service.
**Problem-Solving**: Strong problem-solving skills and the ability to handle complex situations with calm and professionalism.
**Organizational Skills**: Highly organized and detail-oriented, with the ability to manage multiple tasks and priorities simultaneously.
**Tech-Savvy**: Comfortable using CRM and ticketing software to streamline operations.
**Language Skills**: Proficiency in Thai and English (written and spoken) required.
**Adaptability**: Ability to thrive in a fast-paced, dynamic startup environment.
**Job skills required**: English
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