Executive Floor Officer

3 weeks ago

กรงเทพมหานคร, Thailand Hilton Full time

An Executive Floor Officer with Conrad Hotels and Resorts assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience.

**What will it be like to work for this Hilton Brand?**

Smart luxury is at the core of everything Conrad Hotels & Resorts does. We offer our guests one-of-a-kind experiences, service that's intuitive and connections to people and places near or far. We're the destination of a new generation of global travelers for whom life, business, and pleasure seamlessly intersect. People who know that the greatest luxury is the luxury of being yourself.

If you understand what itﾒs like to juggle life, business, and pleasure and know how to bring a sense of luxury to that type of travel experience, you may be just the person we are looking for to work as a Team Member with Conrad Hotels & Resorts. Because itﾒs with Conrad Hotels & Resorts where we promise our Guests the luxury of just being themselves.

**What will I be doing?**

What will I be doing?

As Executive Floor Officer, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. An Executive Floor Officer is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Assist the Executive Floor Manager with daily Front Office operations- Provide prompt service and actively seek opportunities to drive Guest satisfaction- Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments- Manage, resolve or escalate any and all Guest complaints quickly- Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events- Advise team of any special events or VIP Guests in the hotel for events or for general accommodations- Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule- Attend all Front Office meetings- Act in accordance with fire, health and safety regulations and follow the correct procedures when required- Serve your role and Team in an environmentally-conscience manner

**What are we looking for?**

Executive Floor Officers serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Previous customer service experience within the hotel/leisure/retail sector- Excellent interpersonal and communication skills- Commitment to delivering a high level of customer service- Ability to work under pressure- To serve food and beverage items when required- Excellent grooming standards- Flexibility to respond to a variety of work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- High level of IT proficiency

**What benefits will I receive?**

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

**Learn more now about Conrad Hotels & Resorts** - where you'll enjoy the luxury of being yourself.
- A high-profile destination
- More than doubling the number of Conrad properties by 2014
- Conrad Hotels & Resorts celebrates 25 years of success in the hospitality industry.

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