Customer Planner

3 months ago

กรงเทพมหานคร, Thailand Unilever Full time

**Title**: Customer Planner (6-months contract)

**Function**:Supply Chain > Integrated Customer Operations

**Location**: Unilever House, Rama 9, BKK

**Terms & Conditions**: Full-time Contract (FTC)

**ABOUT UNILEVER**

Unilever is the place where you can bring your purpose to life with the work that you do - creating a better business and a better world. You will work on brands that are loved and improve the lives of our consumers and the communities around us. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues who provide mentorship and inspiration so that you can become a better you.

**WHAT WILL YOUR MAIN RESPONSIBILITIES BE**
- Lead monthly sales planning process in responsible account/channel.
- Work with Customer Support Manager of each category by collecting data about Marketing activities, Customer insights and historical sales data and Account activities plan to generate volume planning & budget spending with assumptions to support company CD view.
- Prepare promotion input template for CG by ensuring promo creation in TPM are completed and align with data source (CAT plan, AC plan, Promo Brief) and get the approval from the right person based on control.
- Ensure all TPM promotion creation with On-Invoice discount are interfaced to SAP with data correcting in both customer, rate, period at material level then provide the WL2 sign off based on GACF control.
- Being the business partner of CD Channel leader in responsible channel/Account and get CD Channel leader to sign off and flag Risk and opportunity on the number of planned TO and CPP Spending
- Work with CBD/CDF team to review and update the spend budget in TPM
- Work with Sales and Customer on JDF (Joint Demand Forecast) and CPFR (Collaborative Planning Forecasting and Replenishment) order to improve the service level and have a good execution in store with no OOS.
- Monitor and track actual sales data vs forecast and trend to improve forecast accuracy and bias. Effectively analyze reasons of forecast error and take appropriate actions on forecasting quality improvement also avoid risk of stocks shortage and OOS (Out Of Stock) in the market
- Get understanding on shopper behavior/trends in responsible channel via market visit, EPOS and 2nd Sales data analysis
- Closely monitor relationship between trade spending and volume for effective budgeting planning and control
- Jointly sets up an effective means of communication and integration of information between Customer planner SFA and Customer planner -SOP in the responsible category.
- Develop and publish key Sales analysis reports and forecast accuracy metrics.

**WHAT YOU WILL NEED TO SUCCEED**
- Bachelor's degree in supply chain, business, finance, or a related field.
- At least 3 years' experience in sales planning, forecasting, and budgeting, preferably in an ecommerce or consumer goods environment.
- Strong analytical skills with the ability to interpret data and trends effectively.
- Proficiency in data analysis tools and software.
- Excellent communication and interpersonal skills for effective collaboration with cross-functional teams.
- Detail-oriented with a focus on accuracy and precision.
- Ability to adapt to a dynamic and fast-paced work environment.
- Strong problem-solving capabilities.

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