Sales Manager

4 months ago


ภเกต, Thailand Hyatt Regency Phuket Full time

Summary

**Administration**
- Ensures that an efficient and accurate filing system, both manuals as well as electronic, is maintained at all times.
- Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the Hotel.
- Establishes an efficient trace file to ensure that all business booked is properly tracked.
- Submits Sales report to Director of Sales in a timely manner.
- Provides accurate reporting of business booked to the Sales Coordinator for monthly consolidation.

**Customer Service**
- Entertains and conducts hotel inspections to clients whenever required.
- Establishes and maintains strong relationship with the established clientele and constantly explores into new business opportunities.
- Liaises and works closely with the related operation departments ensuring guest's requests and expectations are being met.
- Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems. If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner.
- Maintains positive guest and colleague interactions with good working relationships.

**Financial**
- Achieves the monthly and annual personal target contributing to the Sales revenue.
- Develops and reviews Personal Business Plan which is linked to the Hotel’s Annual Business Plan.

**Marketing**
- Conducts extensive competitor research and maintains excellent Product Knowledge of the Hotel.
- Constantly monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s sales remain competitive and cutting edge.
- Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications.

**Qualifications**:

- BS/MS degree in business administration or a related field- Successful previous experience as a sales representative or sales manager, consistently meeting or exceeding targets
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
- Strong business sense and industry expertise
- Excellent mentoring, coaching and people management skills
- Experience in independent restaurant marketing will be advantage.


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