Operation and Bd Manager

3 months ago

กรงเทพมหานคร, Thailand Shell Full time

**Role overview**:

- The **Operation and Business Development Manager** for **Mobility and Lubricant Services **(TCOYC) will be responsible for overseeing the day-to-day operations of multiple Shell Helix Oil Change Plus (SHOC+) and Shell Advance Motor Care Express (SAMCE) shops within a designated region.

**Key Responsibilities**:

- Oversee the daily operations of multiple Shell Helix Oil Change Plus (SHOC+) and Shell Advance Motor Care Express (SAMCE) shops, ensuring adherence to brand standards and operational guidelines.
- Improve operating procedure and work with Sales and Operations, Learning Manager for executing throughout the network.
- Support lubes category manager to implement their strategy at site level — range, space, price, promotion, product list -in/list out, quality of control process, inventory management, operational basic requirement and improve the operational excellence at site.
- Coach and educate frontliners, retailers, mechanics to deliver exclusive experience of premium product quality, expertise, and excellence services at site.
- Consider cross-training Service Champion (site staff) to be bike mechanics on basic car care services to improve service efficiency at forecourt.
- Ensure Lubricants Marketing campaign has fully activated and integrated with active forecourt selling.
- Implement and looks into detail of inventory management and stock reconciliation with third party stock counting firm and frontliners for Lubes and Car Care.
- Consider Flexible Scheduling: Explore options for flexible scheduling to potentially extend service hours if customer traffic allows. This could involve offering early morning or evening appointments.
- Shop Efficiency Audits: Conduct regular audits to assess the efficiency of the oil change process. Look for areas to streamline tasks or optimize workflow to free up mechanic time for upselling or additional services.
- Working closely with Frontline for quality-of-service assurance in Lubes Mystery Shoppers.
- Lead Cross Loyalty program, Lubes Sales CRM, Lubes M-POS execution as a strategic lever for Mobility lubes growth.
- Improve Customer Acquisition and Retention by service and CRM or CRT Program.
- Embed HSSE in Shell Helix Oil Change Plus (SHOC+) and Shell Advance Motor Care Express (SAMCE) Shops.
- Seasoned of project management and stakeholder management.

**Qualifications**

**Education**:

- Bachelor's degree in business administration, operations management, or a related field.

**Proven experiences in Operations Management**:

- Minimum 5 years of experiences in managing operations within a fast-fit (Lubricants Auto Service), preferably in the automotive or retail industry, with a focus on quick lube or oil change services.
- Proven track record of leading and managing teams in a fast-paced environment.
- Familiarity with automotive products, services, and industry trends, with a focus on oil change services and Shell lubricants.

**Strong Business Acumen**:

- In-depth understanding of business operations, including financial management, budgeting, forecasting, and P&L analysis within a franchise or network setting.

**Customer Service Focus**:

- Proven track record of delivering exceptional customer service and building strong relationships with customers within a branded network environment.
- Ability to identify and address customer needs and concerns in a timely and effective manner, ensuring customer satisfaction and loyalty.

**Inventory Control Expertise**:

- Experience in managing Stock in operations, including inventory control, procurement, for automotive lubricants and related products.

**Technology Proficiency**:

- Familiarity with various operational software systems, such as POS systems, inventory management tools, and CRM platforms, specifically those used in the automotive or retail industry.

**Franchise Management Experience**:

- Experience managing franchise operations, including franchisee relations, performance evaluation, and compliance within a branded network.

**Change Management Skills**:

- Experience in driving process improvements and operational transformations while maintaining compliance with Shell's standards.

**Problem-Solving and Analytical Skills**:

- Ability to analyze data and make informed decisions to improve performance, while considering the specific requirements and guidelines of Shell's franchise operations.

**Company Description**
- Shell’s presence in Thailand dates back to 1892 when the first barge containing Shell kerosene docked in Bangkok. Today, Shell is one of the largest and the longest-established multinational operations in Thailand. The Shell Brand is one of the most esteemed and well respected in the Thai energy sector. Shell played a pioneering role in the advancement of the industry, from the establishment of refineries to a nationwide network of gasoline stations. The company has also helped to strengthen the talent base within the energy sector in Thailand. Fo

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