(Extended Deadline) Ict Associate

5 months ago

Thailand UNICEF Full time

**Job no**: 559401

**Contract type**: Fixed Term Appointment

**Duty Station**: Bangkok

**Level**: G-6

**Location**: Thailand

**Categories**: Information Communication Technology

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone. And we never give up.

**_ For every child, better future._**

**_ Learn about what we do to create a fair chance for every child in Thailand, click _**_here_**_._**

**_ How can you make a difference?_**

The office recognizes the strategic of the Information Communication Technology Division (lCTD) which is to transform and build partnerships with our stakeholders to successfully implement programmes globally through use of innovative, technology-enabled solutions for better outcomes for children. Under the direct supervision of the ICT Officer on daily work and technical oversight of the Innovation Officer on programme projects,_ the _Technology for Development (T4D) Associate assists Country Office and Regional Office with the identification, assessment and implementation of ICT components into UNICEF programmes which includes but not limited to managing T4D related projects, engaging with key partners, identifying potential technology available in the market locally, building internal capacity, scaling up and rolling out technology-enabled programme initiatives.

More specifically, the incumbent will mainly be accountable for the support of T4D (Technology for Development) programme initiatives in Bangkok (CO and RO) as well as related end-user support, ensuring effective/efficient support of innovative solutions to programme initiatives during the stages of innovation/formulation of idea, implementation/operationalization, scale-up and maintenance. The IT4D Associate is responsible for implementing various business support activities focusing T4D innovations in close coordination with the RO, HO, vendors, service-providers and partners from inside and outside the organization. The responsibilities include formulating/maintaining IT4D workplan, its implementation, reporting and relevant documentation including ensuring continued support to the partners during emergency is tested on regular basis.

**_ Major Responsibilities_**

**1. Timely and effective support is on improvement of lCT services for innovative use of technology in programme interventions.**
- Assists the supervisor in participation in programme discussions to leverage his/her technical skill to identify opportunities for innovative use of technology in programme initiatives.
- Works closely with relevant colleagues and stakeholders internally and externally to assist in the formulation of potential digital innovation solutions for UNICEF programmes.
- Provides support to programmes in any ICT related issues
- Assist the supervisor by collaborating with programme and communication section to identify and support improvement opportunities in programme delivery through the innovative use of technology. Propose options, assess risks, perform costs versus benefits analysis, and impacts on end-user products and services, business processes and systems.
- Assists in providing basic information relevant to implementation of projects for the ICT4D and Innovation projects/business cases.

**2. Timely support Implementation strategy and T4D operations.**
- Assist the supervisor on Implementation of T4D strategies, including support assessment of T4D gaps, opportunities, standard and guidelines.
- Support the supervisor on implementation of any T4D projects according to to regional/global strategies with local context taken into consideration.

**3. Timely support and technical assistance provided to clients in the area of Technology for Development and work with stakeholders to on standards, procedures and partnerships for T4D projects to be adopted.**
- Ensure effective customer support in the area of Technology for Development by identifying the need and providing training as well as troubleshooting and ad-hoc technical assistance to the users. This involves development of an office training and support plan based upon the organizational requirements and an assessment of staff competencies and needs.
- Analyses basic problems, identifies alternatives, tests and implement solutions once endorsed by the supervisor.
- Under supervision of the unit head, working closely with relevant colleagues, partners and stakeholders to provide assistance in implementation any IT4D-reltated projects.

**4. Support research and knowledge management in the area Technology for Development**
- Collect data, undertake analysis and prepare reports on existing initiatives and solutions.
- Assist in Capturing lessons learnt and best practices from various programmes, document and

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