Operations IT Technician

4 weeks ago


พทยา ชลบร, Thailand Ciena Full time

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Operations IT Technician

Ciena may well be the most important technology company you have never heard of. The innovations that wow us (driverless cars), and those we now take for granted (the ability to mobile stream your favorite show) are the products of ingenuity from some brilliant and forward-thinking companies. But those companies rely on Ciena, another vanguard of innovation, to create and advance the underlying networks that bring their breakthroughs to our doorsteps. VR, AI, IOT, 5Gliterally none of it would be possible without the mind-boggling technology that makes the internet itself work. For more than 25 years, Ciena has been the global leader in networking strategy, and our technology has been part of the critical infrastructure running within the most advanced companies in the world.

Role Overview

Ciena Operations team manages a fleet of computers that control test and assembly stations worldwide. Ciena has centralized management of these computers but requires a technician with above average troubleshooting skills to assist in the day-to-day administration of the computers.

Excellent communication skills both written and oral are necessary to deal with globally dispersed teams.

Key Responsibilities:

- Active Directory domain management of PCs
- Network configuration and troubleshooting (VLANs, Hyper-V)
- Device configuration and debugging
- Windows update troubleshooting
- PowerShell Scripting
- Offline security patching
- Driver installation, update and removal
- BIOS updates and down-grades
- RAID disk replacement and rebuild
- Refurbish PCs (clean, replace old/failed hardware, reimage)
- Recording activities - asset tracker, knowledge base
- Education of team members and sharing knowledge

**Required Skills**:

- Current understanding of best practices regarding system security measures
- Professional experience and a high-level understanding of working with various operating systems and their implications
- Previous experience deploying Windows based networks in a contract manufacturing environment
- Knowledge of Windows patching processes, SCCM and Microsoft software installation processes
- Familiarity with DHCP, Windows Domains, Active Directory, Group Policies
- Technical certifications (Microsoft credentials, Networking fundamentals)
- Familiarity with Linux operating systems is a benefit.

Desired Characteristics
- Team player able to effectively collaborate with cross functional teams around the world
- Self-motivated, well-organized with a willingness to learn
- Excellent written and verbal communication skills
- Ability to effectively manage multiple priorities and meet aggressive deadlines while maintaining quality of deliverables
- Curiosity to experiment with new technologies, to solve complex problems
- Experience working with Manufacturing Execution Systems (MES)
- Ability and willingness to travel abroad occasionally

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.


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