Subject Matter Expert

1 week ago

กรงเทพมหานคร, Thailand Jobs Meet Devs Full time

**Subject Matter Expert (Team Lead)**

**Location**: Bangkok, Thailand
**About the Role**:

- The responsibility of the SME (Team Lead) will make sure the team is meeting the targets and acting as team leader back up.
**Skill**: Experience in Commo & Content Moderation

**Responsibilities**:

- Should be ok watching the egregious/sensitive content
- To be responsible to meet all agreed client SLA’s and performance parameters
- Ability to observe, analyze and give constructive feedback
- Firming of quality Parameters and Targets for each process
- Ability to identify training needs of quality teams and accordingly impart training to team members
- Ability to coordinate with the operations team to ensure all parameters are met
- To develop strong inter-personal relationships with team, to cohesively bond them together with the company and integrate them with the vision and core values
- To identify areas of concern and under performance and take corrective actions
- To be directly responsible towards fostering the development of the team by motivating them and ensuring career advancement
- To be a single point of contact with the team and the senior management through effective communication on key deliverables
- To ensure quality reporting and work with operations to build highly effective measurement and reward system based on data.
- To periodically interact with the middle and senior management of client companies.
- Analytical and logical reasoning & numerical skills
- Knowledge about current affair and social media
- Expertise in Excel and PowerPoint
- Flexible in working in all shifts as per business requirement
**Desired Skills**:

- Excellent in oral and written English communication
- Excellent team player
- Analytical skills and display maturity
- Excellent in MS office - excel, power-point and ability to perform MIS
- Exposure to basic call quality tools is preferable
- Demonstrated proficiency in multi-tasking and clearly demonstrated passion for ensuring the success of the client’s culture of excellence and commitment to quality and customer service.
- Passion for learning and creative problem-solving.
- Strong knowledge of cultural context in user countries we support

**Salary**: From ฿85,000.00 per month

Ability to commute/relocate:

- กรุงเทพมหานคร: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you a Native Japanese?
- Do you reside in Bangkok?
- Are you a Subject Matter Expert?
- Do you have experience in COMO/Content Moderation?
- Do you have a Bachelor's Degree?

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