Rep Ii-customer Service

2 weeks ago

กรงเทพมหานคร, Thailand Amex Full time

**You Lead the Way. We’ve Got Your Back.**

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way.

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Handles customer service inquiries and problems via the telephone recording consistent problem areas. Customer service is the primary function, but may include mínimal selling or promotion of products or services. Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Uses computerized system for tracking, information gathering, and/or troubleshooting. Requires general knowledge of the organization, products, and/or services. May assess needs and suggest/promote alternative products or services. May assess needs and suggest/promote alternative products or services. May be linked to incentive plans in some countries.
Handles customer service inquiries and problems via the telephone recording consistent problem areas. Customer service is the primary function, but may include mínimal selling or promotion of products or services. Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Uses computerized system for tracking, information gathering, and/or troubleshooting. Requires general knowledge of the organization, products, and/or services. May assess needs and suggest/promote alternative products or services. May assess needs and suggest/promote alternative products or services. May be linked to incentive plans in some countries.

**Role & Responsibilities**:

- To manage risk and minimize credit card by control procedures and policy.
- Acquiring the necessary information to analyze Corporate Client accounts to find root cause and make sound credit decisions to ensure we can manage acceptable risk both corporate client and Merchant Risk Operations to American Express.
- To ensure profitability and offering solutions based each Corporate card individual and clients needs.
- To review and monitor credit worthiness both Corporate customers to consider spending limit for Corporate client/expansion or cancel account for both.
- To handle corporate clients’ enquiry or refer card member disputes, enquiries and compliant to concerned department.
- Work the case by inbound and/or outbound telephone contact on Corporate Products.
- To handle End to End process of Business Travel Account product.
- Ensure high standard of Services are achieved with quality.

**Qualifications**
- At least 2 years experience in Credit Analysis or related field.
- Bachalor’s Degree in business related i.e. Business Administration, Economic or related field.
- Strong Analystical and negotiation skill.
- Ability to cope with high pressure from volume of work.
- Proven problem Solving skills.
- Strong Customer Focus.
- Good command of written and spoken English.
- Cross Functional team work: GCP, Travel, World Service, DP.
- Should be able to co-ordinate and handle multiple tasks simultaneously.
- Able to operate PC.; Word, Excel, Power Point.
- Hard working, team work spirit

**Why American Express?**

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

**The powerful backing of American Express.**

**Don’t make a difference without it.**

**Don’t live life without it.

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