Advisor Ii, Customer Service
5 days ago
**Customer Service/Support**
**Location**
- Bangkok, Thailand***
Job Title:
Advisor II, Customer Service - Thailand (Japanese)
**Job Description**:
The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.
** Essential Functions/Core Responsibilities**:
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain broad knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- High school diploma with six plus months of customer service experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Ability to learn including strong problem solving skills
- Dependable with proficient attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Able to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
- Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**:
- Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Supplemental Geographical Information**:
- RECRUITER ENTER THE APPLICABLE LANGUAGE:
UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
PHILIPPINES
- Minimum of two years of college education. No prior call center experience is required
- Ability to think clearly and can explain simple issues effectively, both written and verbally
INDIA
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem solving skills
- Demonstrate strong probing and problem solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**:
- The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
**Location**:
THA Bangkok - Bhiraj Tower at Bitech, Unit No - 1701,1702,1703,1704,1705,1706
Language Requirements:
Time Type:
Full time
** If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the **Job Applicant Privacy Notice for California Residents
-
Swedish Customer Service Advisor
3 weeks ago
กรุงเทพมหานคร, Thailand PRTR Full time**Responsibilities** - Handling customer inquiries, answering any questions and queries in person, over the phone, or online. - Providing support and comprehensive product / service information to customers. - Resolving customers' concerns and answer customers' questions to your best ability. - Maintaining a positive attitude and calmly respond to customers'...
-
Medical Advisor
5 days ago
กรุงเทพมหานคร, Thailand KellyOCG Full time**Job Title: Medical Advisor, Thailand** **The Position** - Provide scientific guidance and robust medical direction to drive the business throughout the lifecycle of designated products. - Ensure that the right patients can take advantage of the full benefits of the products by collaborating with internal and external partners for the success of the...
-
Advisor I, Customer Service
3 weeks ago
กรุงเทพมหานคร, Thailand Webhelp Full time**Customer Service/Support** **Location** - Bangkok, Thailand*** Job Title: Advisor I, Customer Service (Technology 2) **Job Description**: The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and...
-
Customer Service
3 weeks ago
กรุงเทพมหานคร, Thailand Smile Clean - Cleaning Service Full timeบริษัทเรากำลังมองหา Customer Service (ฝ่ายบริการลูกค้า) เขตกรุงเทพ คุณสมบัติในการสมัคร ฝ่ายบริการลูกค้า Customer...
-
Customer Service
5 days ago
กรุงเทพมหานคร, Thailand LUXASIA Full timeLUXASIA is the leading beauty omnichannel distribution platform of Asia Pacific that has successfully enabled brand growth for more than 120 luxury beauty brands. Our integrated brand-building capabilities include luxury retail, online commerce, consumer marketing, and supply chain management. Since 1986, the company has partnered the world’s finest...
-
Field Service Coordinator Ii
3 weeks ago
กรุงเทพมหานคร, Thailand Solar Turbines Full timeCareer Area: Administrative Support **Job Description**: Job Purpose The Field Office Coordinator position is responsible for the management and coordination of a broad range of field office activities of considerable complexity, in support of the district business goals and objectives. Dimensions The FOC II support revenue recognition by processing work...
-
Security Guard Ii
5 days ago
กรุงเทพมหานคร, Thailand Plexus Full timePurpose Statement: The Security Officer role will protect site employees and property by using Plexus provided security systems and by developing a "One Plexus" relationship with all employees. SG II will be able to use the Plexus Security systems to their full potential to prevent and find site security issues. SG II will also have professional...
-
Service Advisor
3 weeks ago
กรุงเทพมหานคร, Thailand บริษัท ไทยกรุ๊ป โฮลดิ้งส์ จำกัด (มหาชน) Full timeService Advisor ซ่อมบำรุง/บริการรถทดแทน (อาคเนย์แคปปิตอล ธุรกิจรถเช่า) **จังหวัด** กรุงเทพมหานคร (เขตบางรัก) **อัตราค่าจ้าง** ตามตกลง **รูปแบบงาน**...
-
Senior Architecture Advisor- Services Industry
4 weeks ago
กรุงเทพมหานคร, Thailand SAP Full time**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
กรุงเทพมหานคร, Thailand SAP Full time**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Tesla Advisor
3 weeks ago
กรุงเทพมหานคร, Thailand บริษัท เทสลา (ประเทศไทย) จำกัด Full time**รายละเอียดงาน**: **รูปแบบงาน **:งานประจำ**: **จำนวนที่รับ **:15 ตำแหน่ง**: **สถานที่ปฏิบัติงาน **:กรุงเทพมหานคร(ทุกเขต)**: **เงินเดือน(บาท)...
-
Senior Customer Advisory Architecture Advisor
4 weeks ago
กรุงเทพมหานคร, Thailand SAP Full time**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
-
Investment Advisor
3 weeks ago
จตุจักร, กรุงเทพมหานคร, Thailand บริษัท ธนาคารทหารไทยธนชาต จำกัด (มหาชน) Full timeการเงิน/การธนาคาร/หลักทรัพย์ เมื่อวานนี้ - คุณสมบัติพื้นฐาน - งานประจำ- 1 - 2 ปี- กทม. (จตุจักร)- ปริญญาตรีหรือสูงกว่า-...
-
Investment Advisor
3 weeks ago
จตุจักร, กรุงเทพมหานคร, Thailand บริษัท ธนาคารทหารไทยธนชาต จำกัด (มหาชน) Full timeการเงิน/การธนาคาร/หลักทรัพย์ วันนี้ - คุณสมบัติพื้นฐาน - งานประจำ- 1 - 5 ปี- กทม. (จตุจักร)- ปริญญาตรีหรือสูงกว่า- สามารถเจรจาต่อรองได้-...
-
Service Planner Ii
3 weeks ago
จตุจักร, กรุงเทพมหานคร, Thailand Halliburton Full timeWe are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the...
-
Customer Service Officer
5 days ago
วัฒนา, กรุงเทพมหานคร, Thailand Ayasan Service Co., Ltd. Full timeบริการลูกค้า Provide the best service to customer. บริการหลังการขายและติดตามผล After Sale Service / Follow Up the result. นัดสัมภาษณ์งานกับผู้สมัคร Arrange an...
-
Customer Technology Advisor
3 weeks ago
กรุงเทพมหานคร, Thailand Kyndryl Full timeWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Job...
-
Client Advisor
4 weeks ago
กรุงเทพมหานคร, Thailand Tiffany & Co. Full time**Position**: **The Blue Box.** Since 1837, Tiffany & Co. has always been a company of great innovators who are constantly pushing the boundaries of what’s possible with design and influencing style. As our organization continues to grow within the LVMH group, we now have an exciting opportunity for an experienced individual to join our Tiffany & Co....
-
Service Advisor
5 days ago
กรุงเทพมหานคร, Thailand บริษัท ไทยกรุ๊ป โฮลดิ้งส์ จำกัด (มหาชน) Full time**จังหวัด** กรุงเทพมหานคร (เขตบางรัก) **อัตราค่าจ้าง** ตามตกลง **รูปแบบงาน** งานประจำ (Full Time) **อัตรา**...
-
Inside Sales Advisor
4 days ago
กรุงเทพมหานคร, Thailand Tesla Full timeWhat to Expect - The primary focus of the Inside Sales Advisor team is responding to customer inquiries about the purchase of new vehicles in a timely and accurate manner. The Inside Sales Advisor team will focus on Vehicle Configurations and will be working with existing Reservation holders to convert their reservation in to a production order. The Inside...
