Customer Service Representative
5 months ago
**OVERVIEW**:
This role is to ensure:
- Customer service representative is the direct link between GUTC and clients looking for service Execution of sales and marketing activities with channel distributors to meet assigned target objective.
- Customer service is the initial point of contact and it is her job to help customers, answer their questions and to provide assistance. Customer service representatives may perform a variety of duties and work with cross functional in GUTC to satisfy and meet customer requirement.
- Contact with internal variety of departments to convey customer requirement and ensure urgent orders are given immediate attention.
- Communicate regularly with customer requirement and sales team to providing appropriate information.
**THE ROLE**
Communicate regularly with customer requirement and sales team to providing appropriate information.
Report to Customer Service Manager.
**YOUR RESPONSIBILITIES**:
The Customer Service specific responsibilities will fall into varies:
**Accountability #1: Fix the core**
- Key in and process customer orders correctly with fully understand what customer wants within 48 hours (exit PN).
- Ensure order of new product is brought attention till closed the case and response to customer timely.
- 24 hours response to customer enquiries on stock availability, pricing, scheduling and delivery Evaluate partner distributor sales performance for the assigned segments and recommend improvements.
- Daily monitor customer back order to ensure can meet customer delivery schedule & service level target.
**Accountability #2: Accelerate Growth**
- Provide & Meet monthly sales forecast
**Accountability #3: Operational Excellence**
- Compliance and implementation with applicable company HSE policy, law & regulations, ISO14001 and ISO45001 management system.
- Compliance with company IATF16949 and ISO9001 requirements to follow company procedure, working instruction and other registered documents in management systems.
- Focus on and meet KPI
- Compliance with HR policy, government regulation, employee handbook etc.
**KEYS TO SUCCESS**:
Gates Competencies
- Develop yourself
- Deliver Results
- Think Strategically
- Live our Values
**Note: This description is intended to provide a general overview of the position and is not an exhaustive list of duties and responsibilities.**
We are firmly committed to the equitable treatment of all our employees and qualified applicants for employment. Equal opportunity in all aspects of employment is one of our firmest and most basic beliefs and we will not tolerate any illegal discrimination, harassment or retaliation. The Company will not tolerate discrimination or harassment on the basis of race, religion, national origin, sex, age, physical or mental disability, marital status, sexual orientation or any other protected class.
- Please be advised that Gates Corporation does not accept resumes from third-party recruiters._
**Gates Description (for external posting)**
**WHO ARE WE?**
We sell our products globally under the Gates brand, which is recognized by distributors, original equipment manufacturers, and installers as the premium brand for quality and technological innovation, a reputation which we have built for over a century since our founding in 1911.
Our products and services serve customers in the following end market segments:
- Energy, Exploration & Extraction (Oil & Gas)
- Infrastructure & Agriculture (Mobile Equipment)
- Transportation (Fleet & Heavy-Duty)
- Automotive (Passenger Cars & Light Trucks)
- Process & Specially (Manufacturing)
As an engineering leader with a strong foundation in research and development, Gates is committed to advancing the science of motion performance by developing safe, forward-thinking products, services, systems, and solutions, as well as fostering long-term customer and employee relationships. Headquartered in Denver, Colorado, Gates employs over 14,000 people across 106 locations in 30 countries.
Help us dream, create, innovate, build, and broaden possibilities. Never has our work been so critical to progress, change, and a thriving economy. You can be a part of the story. And we can help you find what moves you.
**YOUR QUALIFICATIONS**:
- Bachelor Degree in Business Administration or Engineering field will be an advantage.
- Good command with both written and spoken English.
- At least 2 years experiences in customer service.
- Work independently with mínimal instruction.
- Service mind, Able to work under pressure, Able to multi task.
- Proficient PC skills: Microsoft Excel/Word/Power Point.
- Knowledge in Incoterm and L/C will be an advantage.
- Good communication
- Motivation skills and an ability to handle pressure.
- Listing skills to understand what customer wants.
- Good commercial judgment and use common sense dealing with sales team when seeking agreement with customer.
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