Customer Care Supervisor

6 days ago

Bangkok, Bangkok, Thailand Dover Corporation Full time

Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.

The Role

The Customer Care Supervisor is responsible for Printer order, and Service Contract conversions. Also overseeing CRM enhancing operational efficiency, and ensuring optimal customer satisfaction. This role involves managing CRM processes, ensuring effective service contract management, and driving improvements in operational workflows.

What you will do:

1. CRM & Service contract conversion

  • Lead and manage the conversion of CRM data into actionable service contracts and orders.
  • Oversee the transition from CPQ (Configure, Price, Quote) quotes to SAP orders, ensuring accuracy in order entry and billing processes.
  • Monitor and optimize the service contract lifecycle from initial creation to final billing, ensuring all contractual obligations are met.
  • Collaborate with sales and service teams to ensure alignment between customer requirements and service contract terms.
  • Handle vendor master data and office administration as per assigned.

2. Operational efficiency

  • Assist the Customer Care Manager in improving daily operations, including process improvements and reducing redundant tasks.
  • To provide guidance/ coaching to team as SAP and SF super users roll.
  • Coordinate with cross-functional teams to resolve operational issues and enhance overall service delivery.

What you need to have:

  • Bachelor's Degree in Business Administration, Supply Chain Management discipline or equivalent years of practical relevant experience.
  • Proven minimum 6 years of experience in a customer care or related role, preferably in OEM environment.
  • Excellent communication skills, both verbal and written.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Proficiency in CRM systems (e.g., Salesforce), ERP software (e.g., SAP) and MS office
  • Proven track record of managing customer service operations and driving process improvements.
  • Strong problem-solving and critical thinking abilities.
  • Dynamic team player and high agility.

Work Arrangement : Hybrid

Salary Range : -

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Job Function : Customer Service

  • Sea Logistics Customer Care Specialist

    2 weeks ago

    Bangkok, Bangkok, Thailand Kuehne Nagel Full time

    Be the go-to person for clients, handling sea freight inquiries and ensuring smooth deliveries. Work closely with our team to provide exceptional service and solve problems efficiently.Why Kuehne+Nagel? We're a global leader in logistics offering growth opportunities and a supportive work environment.Ready to make an impact? Apply now Your Role You will...

  • Customer Care and Logistics Executive

    3 weeks ago

    Bangkok, Bangkok, Thailand Emerson Full time

    Job Summary:If you are a Logistics professional looking for an opportunity to grow, Emerson has an exciting opportunity for you The Customer Care and Logistics Executive is responsible to drive and manage the logistics program. This role requires working closely with freight forwarders and ensuring door-to-door shipments meet operation needs. This position...

  • Air Logistics Operational Care Specialist FA-OC

    1 month ago

    Bangkok, Bangkok, Thailand Kuehne Nagel Full time

    As an Air Logistics Operational Care Specialist at Kuehne+Nagel Thailand, you'll be at the forefront of ensuring seamless air freight operations. Your role involves managing and optimizing air cargo processes, coordinating with airlines and ground handlers, and addressing operational issues to ensure timely and efficient delivery. You'll work closely with...

  • Air Logistics Operational Care Team Leader

    1 month ago

    Bangkok, Bangkok, Thailand Kuehne Nagel Full time

    Join Kuehne+Nagel Thailand as an Air Logistics Operational Care Team Leader, where you'll spearhead our air freight operations, ensuring exceptional service delivery and seamless coordination. Lead a dynamic team, optimize logistics processes, and drive operational excellence in a fast-paced environment. Elevate your career by shaping the future of air...

  • Marketing Supervisor

    4 months ago

    Bangkok, Bangkok, Thailand Puratos Full time

    Do you have the appetite to Grow Your Magic?Consumers everywhere are increasingly conscious of the quality of the food they eat. Puratos develops, produces and distributes a unique range of ingredients for bakers, pastry-chefs and chocolatiers who demand the very highest quality. Founded in Belgium in 1919, Puratos is growing rapidly with over 9000 employees...

  • Sales and Customer Management Supervisor

    1 month ago

    Bangkok, Bangkok, Thailand British Council Full time

    We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas,...

  • Sales and Customer Management Supervisor

    7 days ago

    Bangkok, Bangkok, Thailand British Council Full time

    We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas,...

  • Air Logistics Revenue Care Team Leader FA-RC

    1 month ago

    Bangkok, Bangkok, Thailand Kuehne Nagel Full time

    Step into the role of Air Logistics Revenue Care Team Leader at Kuehne+Nagel Thailand, where you'll drive revenue growth and enhance financial performance in air freight operations. Lead a dedicated team, ensure accurate billing and revenue management, and optimize processes to maximize profitability. Propel your career forward with a key role in our...

  • Customer Response Manager

    2 months ago

    Bangkok, Bangkok, Thailand Beiersdorf Full time

    At Beiersdorf, we want to help people feel good about their skin – and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin, La Prairie, Hansaplast, and Chantecaille. We act according to our purpose, WE CARE BEYOND SKIN, and take responsibility...

  • Supervisor, T&O

    3 weeks ago

    Bangkok, Bangkok, Thailand Pandora Full time

    Imagine being responsible for ensuring the production plan to achieve the goal for the world's largest jewellery brand. If you love controlling production plan with your material & production control skills, then you might be our next supervisor for Supervisor, T&O (Tactical & Operation) at Pandora Crafting & Supply. We love that you will...Develop and...

  • Stewarding Supervisor

    2 weeks ago

    Bangkok, Bangkok, Thailand Conrad Bangkok Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Banquet Supervisor

    1 week ago

    Bangkok, Bangkok, Thailand Conrad Bangkok Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Customer Services

    2 weeks ago

    Bangkok, Bangkok, Thailand SAP Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • พนักงานฝ่ายผลิต (ควบคุมเครื่องจักร)

    2 months ago

    Bangkok, Bangkok, Thailand Pandora Full time

    Key objectives:วัตถุประสงค์หลักFollow smooth operations of Routing, STD time, process constraints, etc. ทํางานให้สําเร็จตามมอบหมาย ทําตามขั้นตอนกระบวนการ...

  • Marketing Assistant Manager

    2 months ago

    Bangkok, Bangkok, Thailand Adecco Thailand Full time

    Job Summary: Achieve the individual target in terms of the sale amount, profit, and spread.• Cooperate with the General Manager and colleagues to take care of Thai customers.• Complete credit application and analysis of credit of customer in terms of ability to pay and negative information for consideration.• Evaluate customer records and recommend...

  • Guest Service Supervisor

    6 days ago

    Bangkok, Bangkok, Thailand Waldorf Astoria Bangkok Full time

    A Guest Service Executive supervises the Front Office Team (Guest Service Agents, Operators and Bell Attendants) to ensure that our Guests receive an exceptional experience from check-in through check-out.What will I be doing?As a Guest Service Executive, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the...

  • Steward Supervisor

    2 months ago

    Bangkok, Bangkok, Thailand The Ritz-Carlton Full time

    Job Number Job Category Food and Beverage & CulinaryLocation The Ritz-Carlton Bangkok, 189 Wireless Road, Bangkok, Bangkok, Thailand VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYKitchen Support Experts play an important role in support of several hotel functions. These associates may work across...

  • Senior R&D Supervisor

    4 months ago

    Bangkok, Bangkok, Thailand Puratos Full time

    Do you have the appetite to Grow Your Magic?Consumers everywhere are increasingly conscious of the quality of the food they eat. Puratos develops, produces and distributes a unique range of ingredients for bakers, pastry-chefs and chocolatiers who demand the very highest quality. Founded in Belgium in 1919, Puratos is growing rapidly with over 9000 employees...

  • Key Account Manager

    1 week ago

    Bangkok, Bangkok, Thailand Beiersdorf (Thailand) Co. Full time

    At Beiersdorf, we want to help people feel good about their skin – and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin, La Prairie, Hansaplast, and Chantecaille. We act according to our purpose, WE CARE BEYOND SKIN, and take responsibility...

  • Key Account Manager

    2 months ago

    Bangkok, Bangkok, Thailand Beiersdorf Full time

    At Beiersdorf, we want to help people feel good about their skin – and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin, La Prairie, Hansaplast, and Chantecaille. We act according to our purpose, WE CARE BEYOND SKIN, and take responsibility...